Top Operations Manager Jobs in Toronto

Operate and mature the company’s security and compliance program by maintaining controls, policies, evidence, risk registers, vendor reviews, customer questionnaires, audit activities, privacy documentation, training, and incident-response readiness. Partner with engineering and cross-functional teams to manage remediation, assess security risks, support SOC 2 assurance, and improve customer evidence readiness without unnecessary bureaucracy.

Leads environmental waste operations for an assigned location or business unit, ensuring safe, compliant, efficient performance. Responsibilities include supervising and training staff, managing budgets and resources, preparing operational quotes, monitoring metrics, maintaining facilities, supporting permits and licenses, coordinating with regulators, controlling costs, improving workflows, and meeting customer service objectives. The role also provides technical guidance, manages personnel decisions, and leads complex cross-functional initiatives.

Owns product operations, analytics, governance, portfolio management, and AI enablement across product teams. Builds KPI frameworks, dashboards, research repositories, and self-service insights; manages Pendo and related tools; standardizes intake, documentation, workflows, and launch processes; and supports responsible generative AI adoption. Partners with Engineering, Design, Data, Finance, Marketing, Support, and Account Management to improve decision quality, operational consistency, and measurable product outcomes.

Manage and participate in technology audits covering infrastructure, systems, cloud services, information security, operational resilience, access, and data controls. Contribute to audit planning, assess technology risks, evaluate control design and effectiveness, identify emerging risks, review contracts, and communicate findings to senior management. Maintain high-quality audit documentation and reports while providing control advice to stakeholders.

Leads Core Trade Finance Operations across regional teams, overseeing documentary letters of credit, collections, standby letters of credit, and guarantees. Manages Regional Managers, operational performance, controls, risk, service delivery, capacity, escalations, and client outcomes. Partners with Business, Product, Technology, Compliance, AML, Legal, and Risk teams to implement process improvements, automation, technology enhancements, and organizational change while developing leadership talent and maintaining regulatory compliance.

The Manager of Strategy and Operations leads strategic projects, improves processes, and tracks performance metrics to support organizational goals.

Lead and scale GitLab's AWS and GCP marketplace and funding operations. Own marketplace processes, administer hyperscaler tooling (Tackle.io, Salesforce), drive funding initiatives (SCA, MPOPP, MCCP), resolve escalations, build AI automation agents, govern processes, manage vendor relationships, and coordinate cross-functional stakeholders to ensure accurate, scalable hyperscaler go-to-market execution.

Oversee courthouse building operations, maintenance, subcontractors, contractors, staff assignments, SOPs, asset performance, budgets, compliance, and health and safety. Manage HVAC, electrical, mechanical, life safety, security, and other facility systems to meet operational and statutory requirements. Use CMMS to manage preventive maintenance, lead continuous quality improvement, monitor KPIs and SLAs, and provide technical direction. The role also manages on-call rotations and after-hours emergencies.

Manages warehouse and distribution operations, including product movement, inventory, shipment verification, customer service, budgets, staffing, safety, and compliance. Develops procedures, schedules, and performance metrics while coordinating with sales, purchasing, and record-control teams. Oversees supervisors and employees, maintains quality standards for perishables, ensures OSHA and transportation compliance, handles workplace incidents, and supports operational improvements in a temperature-controlled facility.

Leads operations at a large shopping centre, overseeing budgets, capital projects, building maintenance, utilities, sustainability, compliance, risk, contracts, tenant construction, inspections, and operational improvements. Manages an operations team, vendors, contractors, tenant relationships, and stakeholder communications while ensuring service quality, financial performance, safety, and adherence to operating standards.

Leads enterprise learning operations, strategic partner and vendor ecosystems, learner support, governance, financial controls, audit readiness, risk management, and operational excellence. Develops scalable service models, performance metrics, vendor strategies, and continuous improvement initiatives while ensuring regulatory compliance and service quality. Manages senior stakeholders, oversees complex escalations, and leads a team responsible for learning operations, partner management, financial administration, governance, and audit activities.

Lead compensation strategy, program design, governance, and regulatory reporting across the enterprise. Provide expert advisory to senior leaders, develop analytics and communications, manage external providers, execute operational programs, and drive change management to align compensation with business objectives and regulatory requirements.

Own marketing operations for a multi-product portfolio: implement tracking and attribution in HubSpot, build dashboards and reports, design marketing automation, manage data governance and compliance (GDPR/CCPA), collaborate cross-functionally with RevOps, and recommend/evaluate marketing technologies.

Leads the Candidate Care team and Talent Acquisition Operations, overseeing coaching, escalations, reporting, training, process documentation, change management, and continuous improvement. Uses operational insights to improve capacity, service quality, efficiency, and candidate experience. Partners with TA leaders and internal stakeholders to implement new processes, tools, and procedures while exploring automation and artificial intelligence opportunities.

Lead global coordination and execution of AI governance and model risk management across 14 countries. Enable first-line model owners on MRM obligations, manage responsible AI governance reviews, translate regulatory requirements, track targets and benefits, support people strategy and reskilling, produce executive reporting and dashboards, leverage AI-augmented delivery, and drive continuous process improvements.

Manages employee benefits operations, including team leadership, workforce planning, budgeting, KPI monitoring, risk management, client retention, process improvement, and technology enablement. Implements operational strategies, improves workflows, ensures regulatory and policy compliance, supports business growth, and partners cross-functionally to enhance service quality, efficiency, profitability, and client and colleague experiences.

Lead and implement cross-functional operational projects, design and document scalable SOPs and workflows, build ClickUp automations, develop dashboards and reporting, manage knowledge and onboarding documentation, partner with department leaders, and support vendor onboarding and high-priority strategic initiatives.

Lead and scale global people operations for a growing nonprofit: own HRIS/ATS administration, compliance, compensation and benefits, people analytics, workforce reporting, onboarding/offboarding, and operational governance while partnering with leaders to improve employee experience across multiple countries.

Manage enterprise reference data projects within Data Operations, overseeing governance, plans, dependencies, risks, issues, documentation, reporting, and stakeholder communications. Prepare steering committee materials, track timelines, resources, and budgets, and coordinate across Operations and Technology. Support strategic change initiatives, data programs, AI solutioning, and additional projects while ensuring accurate documentation, effective escalation, and delivery against objectives.

Manage and execute technology audits covering infrastructure, systems, cloud services, information security, operational resilience, access, and data controls. Assess technology risks, control design and effectiveness, regulatory requirements, and emerging risks. Contribute to audit planning, review contracts for audit rights, communicate findings to senior management, and produce high-quality audit documentation and reports.

Leads multiple Fraud Operations teams focused on disputes and compliance. Responsibilities include developing people leaders and individual contributors, setting operational strategy, improving productivity and quality, managing service levels and queue health, resolving complex risk events, driving cross-functional alignment, and implementing scalable process improvements. The role requires significant fraud operations and people leadership experience, strategic planning, change management, AI-enabled efficiency initiatives, and continuous improvement expertise.

Leads safe, reliable, and compliant operations across a regional portfolio of wind generation facilities. Oversees plant managers, maintenance, outage planning, contractors, budgets, resource allocation, asset reliability, regulatory compliance, and continuous improvement. Partners with engineering, asset management, safety, supply chain, and other stakeholders to optimize performance and integrate new assets. Requires frequent travel to wind facilities and field sites, including turbine climbing and work at heights.

Supports global tax operations by managing regulatory compliance, validating tax forms and client classifications, analyzing tax rules and new activities, improving processes and controls, processing and reconciling high-volume data, responding to inquiries, and coordinating tax-related activities across TD entities and business lines. Also serves as the point of contact for unclaimed property reporting and asset recovery.

Leads analytics and revenue strategy for global restaurant sales, services, and marketing teams. Builds dashboards, financial models, forecasts, and reporting tools; ensures data quality and metric alignment; identifies trends and opportunities; presents insights to executives; and improves Salesforce, workflows, revenue operations, sales processes, and business performance.

Leads the design, delivery, and continuous improvement of manager and leader development programs for Technology & Operations. Partners with senior leaders, HRBPs, and enterprise learning teams to define strategy, assess needs, facilitate learning, track outcomes, manage risks and vendors, develop communications, and recommend enhancements. Builds business cases, dashboards, sustainment strategies, and change-management plans while serving as a subject matter expert and strategic advisor.