Top Tech Support Jobs in Toronto

The Business Operations Manager will enhance operational excellence in Technical Support by analyzing data, improving processes, and communicating insights to leadership.

Provide first- and second-tier technical support for hardware, software, and network issues (ERP, Windows 11, Office 365, Zoom). Configure and manage corporate devices, assist with onboarding/offboarding, maintain IT asset inventory, handle helpdesk tickets, document resolutions, escalate complex issues, and produce user FAQs and help sheets.

Provide technical support and on-site troubleshooting for Armstrong equipment, deliver training, assist with start-up and commissioning, generate root-cause and field service reports, and collaborate with internal teams to improve products and processes. Travel to project sites ~10% of time.

Provide on-site IT support for the Toronto office and remote Level 1/2 support across locations. Manage onboarding/offboarding, device lifecycle (Windows/macOS), MDM/RMM platforms, hardware inventory, ticketing, and SaaS applications. Escalate issues, coordinate vendors, maintain documentation, and improve support processes to meet SLAs and security/compliance standards.

Serve as first-line technical escalation for integrated building systems (CCTV, access control, intercom), diagnose and resolve complex hardware/software/network issues, perform remote diagnostics via RDM/VPN, document incidents in ticketing systems, collaborate with Engineering/Product/Client Services, perform root-cause analysis, and drive process and system improvements.

As a Senior Technical Support Specialist, you will troubleshoot complex platform issues, drive automation and efficiency, mentor teams, and manage incident & problem resolution.

Provide technical support for INNERGY Design and integrated CAD/CAM solutions via Intercom and Microsoft Dynamics. Troubleshoot CAD integrations, library configurations, and manufacturing workflows; create reproducible bug reports; maintain knowledge base content; tag and train AI for automated support; collaborate with Engineering and Product to prioritize fixes and improve processes to reduce manual ticket volume and improve customer satisfaction.

The Technical Support Analyst will support asset servicing product environments, liaising with clients, managing issues, validating deployments, and ensuring quality delivery in collaboration with technology teams.

Provide bilingual (French/English) technical support for residential appliances: resolve complex service issues, guide technicians on diagnostics and service procedures, support product launches, manage work orders and parts, identify quality trends, and drive continuous improvement in processes and documentation.

Provide escalation-level technical support for software, payments, accounting, and transactional data. Troubleshoot and resolve complex issues using SQL and approved scripts, work with vendors, document resolutions, support high-impact customer issues, contribute to deployments and process improvements, and participate in on-call rotation. Coach frontline support and maintain confidentiality and accuracy when handling financial data.

Provide front-line technical support for ServiceTitan Financials via phone, chat, email, and screen-share. Troubleshoot accounting workflows and integrations (QuickBooks, Sage Intacct), advise on accounting best practices, resolve complex financial cases, and prevent escalations while guiding customers on reporting and month-end procedures.

Provide first‑contact technical support via phone, chat, email, and screen share; troubleshoot and resolve customer issues; use Salesforce Support Console and support tools; develop product expertise, create workflows, prevent escalations, and deliver high‑quality solutions quickly.

Lead and manage a team of technical support professionals delivering AWS support, driving operational excellence and enhancing customer satisfaction through AI and data-driven strategies.

The Manager of Technical Support Engineering is responsible for leading and growing a team of Technical Support Engineers, ensuring exceptional technical support and customer satisfaction while driving process improvements and team performance.

Provide post-sales technical leadership for Nokia Fixed Networks access products. Troubleshoot complex system-level issues, manage escalations, lead technical projects, mentor colleagues, collaborate with R&D and vendors, and produce documentation and training to ensure SLA compliance and rapid customer recovery.

The Technical Support Specialist interacts with customers to resolve issues, triage requests, log support tickets, and ensure customer satisfaction through effective communication and problem-solving.

The Customer Experience Specialist will enhance physician and patient experiences by leveraging AI-driven solutions, synthesizing insights, and improving customer trust through effective communication and problem-solving.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

The Lead Engineer provides advanced technical support for hardware in Grid Automation, resolves customer product issues, leads investigations, and collaborates with R&D.

Own and triage the support queue for Limina customers: reproduce and resolve API, file processing, redaction, and container deployment issues; distinguish product vs. customer environment issues; escalate defects with reproduction steps; maintain runbooks and improve support processes; communicate status to technical and commercial stakeholders.

Provide bilingual (English/French) technical support and troubleshooting for Baxter medical devices via phone and email; document incidents in approved systems; manage service part orders and returns; support field/service/sales with technical input; read schematics and travel within U.S. and Canada for training.

Provide advanced, customer-facing technical escalation support for CalixOne and cloud-connected Wi‑Fi premises equipment. Troubleshoot complex networking and cloud issues, use data-driven insights to recommend improvements, create technical documentation, support early adopter customers, collaborate cross-functionally including executive communication, and complete ongoing training to stay current on features and technologies.

Provide Level 2 end-user IT support across Oakville and Canada: configure and image desktops/laptops, troubleshoot hardware and software (Office 365, Windows 11, Teams), manage Active Directory accounts, handle service desk queues (ServiceNow), maintain asset inventory, support mobile devices, participate in IT projects, and perform occasional regional travel and light lifting.

Lead escalation management and mentor level-one agents. Provide second-level support for retail stores and home office users, troubleshoot PC/server/POS/AS400/network/telecom/RF scanner issues, create knowledge articles, collaborate with network and application teams, and participate in after-hours and shift rotations to meet support KPIs.

Provide advanced operational support and escalation for enterprise x86 infrastructure and private cloud services. Troubleshoot complex incidents, perform root cause analysis, support patching/upgrades/migrations, maintain availability/security/performance, and drive automation and continual improvement. Collaborate across networking, storage, backup, public cloud, and security teams while participating in major incidents, onboarding, and technical projects. Develop documentation and operational standards.