Top Tech Support Jobs in Toronto

Serves as a consultant for the Customer Support Engineering organization at Seismic, interacting with clients in difficult technical situations, driving technical improvements, and recommending enhancements based on customer experience. Acts as a force multiplier, drives issue resolution, and shapes strategic direction. Develops other Technical Support Engineers and improves capabilities of the Support team.

Cribl is seeking a Senior Technical Support Engineer to provide enterprise-level support to customers and partners. The role involves deep technical understanding of Cribl Stream and other products, troubleshooting customer issues, and documenting knowledge. Ideal candidates have BS degree in Computer Science, 5+ years of enterprise support experience, expertise in troubleshooting, and skills in Linux, AWS, Azure, and Networking.

Support Engineer at GitLab responsible for managing customer-facing cases, troubleshooting technical issues, collaborating with multiple teams, and contributing to product development and improvement.

Technical Support Analyst role at Fidessa (part of ION Group) in Toronto. Provide technical application support to equities and derivatives customers. Responsibilities include incident investigation, service restoration, and communication with internal teams and clients. Ideal for recent grads or individuals with up to 3 years of experience interested in technology and financial products.

The Support Engineer is responsible for providing support to a global customer base, diagnosing and troubleshooting issues, and maintaining high levels of customer satisfaction. Other responsibilities include managing cases, communicating effectively with customers, and collaborating with various teams to address customer issues efficiently. The ideal candidate should have 2-5 years of experience and strong communication skills.

Senior Tier 3 Support Engineer responsible for providing advanced technical support, managing escalations, evaluating root cause analysis, troubleshooting complex issues, collaborating with teams, and ensuring customer satisfaction. Requires 6 years of technical support engineering experience, familiarity with programming languages, working with ticketing systems, strong analytical skills, and a degree in IT or related field. Must have experience in mission-critical environments and various tech tools and environments.

Providing day-to-day helpdesk support for Cineplex ecosystem, monitoring and supporting components of the Cineplex Systems Infrastructure, contributing to continuous improvement initiatives, resolving Helpdesk issues, participating in projects assigned by IT Management.

Join our team as a Senior IT Support Specialist at our Waterloo office. Play a key role in shaping our technological landscape and driving innovation in the telecommunications industry. Lead technical support, systems management, automation, and IT security practices.

Provide technical support to NetBrain customers, troubleshoot network and software issues, collaborate with internal teams, contribute to knowledge base, work on-call rotation for after-hours support, and engage in customer-facing activities.

Support Engineer role with a focus on custom applications in sports and entertainment environment. Responsibilities include technical analysis, vendor management, customer service, incident response, and IT governance compliance. Requires Bachelor's degree in IT or related field.

The Lead Desktop Support Specialist is responsible for managing day-to-day service desk operations, offering guidance and support to team members, and acting as a point of escalation for complex technical issues. The role combines hands-on technical support with leadership and administrative duties, focusing on providing high-quality service and ensuring that team goals are met.

Provide technical support to users efficiently and accurately. Solve fundamental technical problems and support all assigned areas.

Join Firmex as a Product Support Expert to provide top-notch client service via telephone and email, handle professional service requests, advise the technical development team, and participate in on-call rotation. Successful candidates are tech literate, excellent communicators, organized, and proactive decision-makers.

Provide enterprise-level assistance to customers, diagnose and troubleshoot software and hardware problems, install applications and programs, resolve network issues, configure operating systems, and provide immediate support through remote desktop connections.