Top Tech Support Jobs in Toronto

Provides senior-level L2/L3 technical support and escalation management for distributed platforms, APIs, cloud systems, databases, integrations, and media workflows. Troubleshoots complex incidents through log analysis, automation, scripting, monitoring, and root-cause analysis. Builds support tooling with JavaScript, Bash, SQL, and AI-assisted technologies; mentors support teams; maintains technical documentation; and partners with Engineering, DevOps, and Product. Supports broadcast, advertising, video, and audio delivery specifications and participates in incident and continuous improvement initiatives.

Provide advanced technical support to developers using an AI model platform. Troubleshoot API, SDK, billing, authentication, and web application issues through chat and email; investigate usage and credit data with SQL; document solutions; maintain knowledge bases and SOPs; identify recurring issues; and collaborate with engineering and product teams on escalations and bug reports.

Leads a technical support team serving IoT telematics customers. Responsibilities include prioritizing and resolving helpdesk tickets, coaching team members, managing workload and resources, monitoring KPIs, improving support processes, collaborating with Sales and R&D, supporting hiring, and maintaining customer satisfaction in an agile environment.

Leads a bilingual technical support team by managing schedules, coaching and performance, overseeing incidents and escalations, maintaining knowledge articles, monitoring service metrics, and supporting outages. The role also handles frontline technical support, coordinates with cross-functional teams and vendors, develops staff, manages inventory disruptions, and ensures high-quality customer service. French proficiency and availability for hybrid onsite work, evenings, weekends, and after-hours outage support are required.

Provide technical support for Airbyte’s cloud and embedded integration platform. Troubleshoot APIs, connectors, data pipelines, SaaS integrations, authentication, and SDK configurations; reproduce bugs and collaborate with Engineering and Product on fixes. Support onboarding, document solutions, improve knowledge processes, and partner with Sales and Customer Success. The role requires strong API expertise, cloud and data integration knowledge, customer communication skills, and experience using AI tools to improve troubleshooting or automation.

Provides technical support for Tecsys Elite customers by managing ServiceNow cases, troubleshooting applications and integrations, analyzing logs and stack traces, writing SQL queries, and reading Java-based code. Communicates with customers, provides workarounds, documents solutions, meets SLA commitments, and coordinates escalations with infrastructure, cloud operations, business intelligence, and custom development teams.

Provides second-level technical support for Aircall’s communications platform. Investigates escalated issues involving APIs, webhooks, CRM integrations, telephony, messaging, analytics, authentication, and AI features. Leads customer troubleshooting sessions, analyzes logs and payloads, collaborates with Product, Engineering, partners, and telecom providers, and documents recurring solutions. Also trains frontline support teams and improves troubleshooting processes and knowledge resources.

Own complex technical support escalations for SmartSimple, serving as the bridge between Support and Engineering. Reproduce issues, analyze logs and configurations, document root causes, create prioritized Jira tickets, and track fixes through deployment and client confirmation. Use SQL, APIs, monitoring tools, and browser diagnostics to resolve issues. Identify recurring defects, maintain known issues and knowledge resources, improve escalation quality, and mentor support staff.

Provide technical support to eCommerce and enterprise customers through chat, email, and video calls. Diagnose issues using logs, system files, remote access, and operating system expertise; recreate and track software defects; document resolutions; meet service levels; collaborate across teams; and participate in an on-call rotation for critical incidents.

Provides telephone and email-based post-sales technical support for mobile and IoT device management software. Investigates customer issues, troubleshoots application and networking problems, reproduces customer environments across devices, communicates progress, and collaborates with internal teams through resolution. Requires bilingual English and Spanish communication, networking knowledge, Windows and mobile platform experience, strong problem-solving skills, and 1–2 years of relevant experience.

Leads FormFactor’s global Technical Support Engineering organization, overseeing technical escalations, advanced troubleshooting, failure analysis, service readiness, documentation, training, and customer issue resolution. The role coordinates with Engineering, Product Management, Manufacturing, Quality, and Service Operations to improve product reliability, support scalability, and customer satisfaction. It also establishes support standards, KPIs, certification programs, knowledge-management systems, and talent-development strategies while building and coaching global technical teams.

Supports customers through ticket triage, emergency phone support, technical guidance, and best-practice consultation. Processes customer materials through glossary development tools, validates glossaries using human and machine testing, and assists with customer success workflows, tracking, reporting, and sales data requests. The role is fully remote and focused on helping clients deliver accurate real-time translation events.

Monitors application and infrastructure health in a 24x7 command centre, triages and escalates incidents, performs technical recovery, documents resolutions, and supports incident, change, release, and problem management. The coordinator maintains playbooks and knowledge articles, manages recurring incidents, collaborates with Level 2 teams, identifies automation opportunities, and participates in technical projects. The role requires bilingual English and French communication, onsite 12-hour rotating shifts, and Secret clearance or eligibility to obtain it.

Monitor application and infrastructure health in a 24/7 command centre, triage and investigate incidents, coordinate escalations, perform technical recovery, and document resolutions. Support incident, change, release, and problem management processes; maintain playbooks and knowledge articles; manage recurring incidents; and identify automation opportunities. The role requires rotating 12-hour shifts, including overnights, weekends, and holidays, with full onsite work.

Supervise technical support operations for HVAC and fluid-flow products, coordinating Level 1 and Level 2 teams, case triage, escalations, troubleshooting workflows, and service KPIs. Support CRM, ERP, asset management, and case management systems; ensure accurate technical and asset data; assist with product launches, warranty investigations, field service coordination, and lifecycle services. Collaborate with engineering, product management, sales, operations, IT, service partners, and quality teams to resolve complex technical issues and maintain service standards.

Provides enterprise customers with phone, email, and chat-based technical support. Troubleshoots and debugs complex software issues across Windows, Linux, cloud identity, networking, and access technologies; independently investigates problems and coordinates resolutions with Engineering, Product, Sales, and Tier 3 Support. Manages customer expectations, tracks escalations, communicates issue status, and participates in an on-call rotation.

Provide advanced technical support to enterprise developers by debugging complex distributed systems, tracing SDK and instrumentation issues, and advising on observability architecture. Build autonomous support workflows using Sentry APIs, MCP, knowledge engineering, and LLM orchestration. Analyze support data to prioritize product improvements, develop agent tooling, and establish effective human-in-the-loop escalation paths.

Provides post-sales technical support for OT and IoT cybersecurity products, resolving customer issues through troubleshooting, infrastructure design, deployment, testing, optimization, and issue replication. Collaborates with customers, Product, and Engineering teams; supports critical accounts; develops knowledge-base content; and maintains expertise across the company’s security technologies and products.

The Technical Support Specialist interacts with customers to resolve issues, triage requests, log support tickets, and ensure customer satisfaction through effective communication and problem-solving.

Support restaurant merchants through POS onboarding, hardware installation, software configuration, training, troubleshooting, and platform adoption. Manage client health, business reviews, campaigns, escalations, and account optimization while collaborating cross-functionally to improve the customer experience. Provide technical support through chat, email, phone, and occasional onsite visits. Fluency in Chinese and English is required.

Provides technical customer support for wallet functionality, payments, transactions, and security issues. Investigates logs, dashboards, APIs, and backend services; performs technical triage, monitoring, and incident support; escalates issues with structured diagnostic context; coordinates with engineering and operations teams; maintains runbooks and documentation; monitors community feedback; and contributes to automation, ticket deflection, and process improvements.

Provides first-line technical and program support to the public and inspection centre representatives through phone, email, web tickets, video calls, and chat. Troubleshoots and qualifies equipment issues, coordinates resolutions with internal teams, manages customer concerns, meets service-level and quality targets, and maintains customer relationships. The role requires independent work, adaptability, strong communication, analytical and mechanical aptitude, and participation in special projects.

Leads SWTCH’s remote Tier 1 and Tier 2 Technical Support organization, overseeing operations, service levels, workforce planning, escalations, quality, and customer satisfaction. The role manages support leaders and agents, builds scalable processes and knowledge systems, analyzes operational data, drives automation and product improvements, and partners cross-functionally with Engineering, Product, Customer Success, Network Operations, and Deployment. The Director also recruits and develops talent while ensuring continuous improvement and effective handling of critical customer incidents.

Provide technical support for SmartSimple SaaS customers by triaging tickets, troubleshooting configuration, workflow, reporting, database, and integration issues, and escalating complex problems. Maintain ticket documentation, test engineering fixes, support feature adoption, and deliver client training. Collaborate with internal teams, contribute to process improvements, and meet ticket volume, response time, and customer satisfaction KPIs. The remote role may require less than 10% travel.

Provide technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configurations, workflows, reports, integrations, and data issues. Document resolutions, escalate complex problems, test engineering fixes, support feature adoption, and train clients. The role requires clear communication, ticket management, KPI performance, cross-functional collaboration, and continuous process improvement. Occasional travel may be required.