Top Tech Support Jobs in Toronto

Manage and lead technical support team, exceeding KPIs, handling escalations, and driving customer satisfaction while integrating AI into work processes.

Manage technical support, exceeding KPIs, enhancing customer satisfaction, and lead a team effectively while leveraging AI in processes.

Provide technical support for Samsara's IoT products, troubleshoot complex issues, maintain customer documentation, and collaborate with engineering teams to enhance customer experience.

Provide technical support via phone, chat, and email, troubleshoot complex SaaS and hardware issues, mentor juniors, and improve customer experience.

The role requires delivering production support, managing cloud infrastructure, mentoring juniors, and ensuring compliance with SLAs.

The Bilingual Technical Support Specialist - L1 provides escalated support for clients accessing Equifax products online, interacting via email, chat, and phone. Responsibilities include troubleshooting, documenting processes, training colleagues, and advocating for customer needs to improve products and services.

The Product Support Analyst acts as the first point of contact for customers, addressing inquiries and issues with software, and collaborates with teams to resolve problems while prioritizing tasks.

The Technical Support Specialist resolves technical issues with connected fitness products, provides customer support, documents interactions, and collaborates with teams to enhance service quality.

The Technical Support Engineer provides customer support by addressing queries, diagnosing issues, and collaborating with engineering for complex problems. They improve processes and may write documentation, while also balancing enterprise and self-service user needs.

The Specialist II, IT Technical Support provides first-level technical assistance for Samsung employees, resolving tier 1 and 2 requests while maintaining customer service and managing support tasks using a ticketing system.

Provide technical support for wealth management systems including troubleshooting, SQL-based analysis, incident management, system monitoring, upgrades, user training, documentation, and collaboration with development and infrastructure teams to ensure system stability and timely resolution.

The Technical Support Engineer will manage customer inquiries, provide technical support, troubleshoot issues, and contribute to product documentation and improvement, requiring strong problem-solving skills and familiarity with B2B SaaS.

The Technical Support Analyst provides hands-on technical support to Fidessa applications, investigates incidents, communicates updates, and develops knowledge in financial trading while maintaining client relations.

The Technical Support Engineer resolves client issues primarily via email and phone, ensures customer satisfaction, and develops training documentation. On-call support during nights and weekends is required.

Manage the global Technical Support team at Alida, overseeing performance, onboarding, processes, and stakeholder collaboration while ensuring high-quality service and operational excellence.

Work as a Blue Planet Portfolio Support Engineer by providing technical support, resolving issues, collaborating with teams, and improving product functionality.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.

As a Technical Support Advisor, you assist customers by diagnosing and resolving retail hardware and software issues while providing exemplary customer service in a fast-paced B2B environment.

Lead a team of Support Engineers while actively participating in resolving complex technical issues, mentoring staff, and maintaining quality service standards.

As a Technical Support Engineer at Pocus, you'll assist customers with product-related questions, build support structures, and collaborate with cross-functional teams while driving customer success.

The Technical Support Specialist will deliver outstanding customer experiences through technical troubleshooting, effective communication, and collaboration with teams, ensuring customer satisfaction and resolution of complex issues.

The Customer Connect Specialist provides technology support to internal and external customers, managing service inquiries, educating clients, and ensuring timely transaction processing.

As a Technical Support Engineer at Cohesity, you'll resolve technical issues, collaborate with engineering, and enhance customer support through troubleshooting and knowledge base articles.

Manage long-term customer integrations, coordinate between customers and engineering, triage and debug issues (logs, cURL/Postman), maintain project trackers and documentation, deliver training, meet SLAs, participate in on-call rotation, and submit bug reports and feature requests.

The Technical Support Engineer provides frontline support to customers using Magnet's mobile products, ensuring timely and effective issue resolution through various communication channels. The role involves collaboration with teams across the company to enhance customer experience and might require travel and after-hours coverage.