Top Tech Support Jobs in Toronto

The Business Operations Manager will enhance operational excellence in Technical Support by analyzing data, improving processes, and communicating insights to leadership.

Provide bilingual (French/English) technical support for residential appliances: resolve complex service issues, guide technicians on diagnostics and service procedures, support product launches, manage work orders and parts, identify quality trends, and drive continuous improvement in processes and documentation.

Provide front-line technical support for ServiceTitan Financials via phone, chat, email, and screen-share. Troubleshoot accounting workflows and integrations (QuickBooks, Sage Intacct), advise on accounting best practices, resolve complex financial cases, and prevent escalations while guiding customers on reporting and month-end procedures.

Provide first‑contact technical support via phone, chat, email, and screen share; troubleshoot and resolve customer issues; use Salesforce Support Console and support tools; develop product expertise, create workflows, prevent escalations, and deliver high‑quality solutions quickly.

Provide Level 2/3 production support and administration for SAP BusinessObjects BI platform. Troubleshoot reports, schedules, and data issues; manage CMC, WebI, Crystal Reports, BI LaunchPad; perform upgrades, security and access administration; analyze SQL and database performance; follow ITIL incident, problem, and change processes to ensure BI platform stability and data integrity.

Monitor application and infrastructure health, triage and respond to incidents in a 24x7 environment, escalate to Level 2, perform technical recovery, document troubleshooting and resolutions, support incident/change/release/problem management, develop playbooks and knowledge articles, drive automation for repeat tasks, and participate in projects and continuous improvement.

Monitor application and infrastructure health, triage and respond to incidents in a 24x7 environment, escalate to Level 2, perform technical recovery, document resolutions, support incident/change/release/problem management, create playbooks and knowledge articles, manage recurring incidents, identify automation opportunities, and participate in projects and initiatives.

Lead and manage a team of technical support professionals delivering AWS support, driving operational excellence and enhancing customer satisfaction through AI and data-driven strategies.

Structured fall internship (Sept–Dec) offering full-time, paid hands-on experience across software development, QA, UI/UX, DevOps/cloud, technical support, business analysis, and project management. Interns receive mentorship, work on real projects, and may have pathways to full-time roles. Applicants must be students or recent graduates, legally eligible to work in Canada or the U.S., and available full-time during the term.

Provide pre- and post-implementation technical support for HR software, reproduce and diagnose client issues, deploy updates, test fixes with development, manage bug tracking, use JitBit help desk, run SQL queries, and communicate with clients and internal teams to ensure issue resolution and customer satisfaction.

Provide frontline technical support for a Shopify-integrated SaaS suite: troubleshoot user issues, identify conflicts, report bugs, document findings, and collaborate with development to improve apps and UX.

Provide on-site IT support for the Toronto office and remote Level 1/2 support across locations. Manage onboarding/offboarding, device provisioning, MDM/RMM administration, endpoint security/patching, hardware inventory, ticketing, vendor coordination, and process documentation while mentoring junior staff.

The Lead Engineer provides advanced technical support for hardware in Grid Automation, resolves customer product issues, leads investigations, and collaborates with R&D.

Own and triage the support queue for Limina customers: reproduce and resolve API, file processing, redaction, and container deployment issues; distinguish product vs. customer environment issues; escalate defects with reproduction steps; maintain runbooks and improve support processes; communicate status to technical and commercial stakeholders.

Provide bilingual (English/French) technical support and troubleshooting for Baxter medical devices via phone and email; document incidents in approved systems; manage service part orders and returns; support field/service/sales with technical input; read schematics and travel within U.S. and Canada for training.

Provide Level 2 end-user IT support across Oakville and Canada: configure and image desktops/laptops, troubleshoot hardware and software (Office 365, Windows 11, Teams), manage Active Directory accounts, handle service desk queues (ServiceNow), maintain asset inventory, support mobile devices, participate in IT projects, and perform occasional regional travel and light lifting.

Provide technical support and debugging for Web3 customers, reproduce issues, write scripts to diagnose problems, manage refunds/Stripe, document processes, and translate escalations into actionable items for engineers.

Provide frontline Tier 1 technical support for a SaaS LMS: troubleshoot customer issues via phone, chat, video and tickets, escalate complex problems, follow up to confirm resolution, and maintain punctual attendance in a hybrid contact-center environment.

First-line technical support for Rentsync platform, websites, and data feed integrations via email, chat, phone, and video. Troubleshoot integrations and web issues, collaborate with Product and Engineering, educate clients, support QA and small implementations, monitor client health, and relay feedback to improve the platform.

Provide technical support and troubleshooting for wealth management systems, monitor system performance, manage incidents and tickets, create user documentation and training, collaborate with development and infrastructure teams, assist with upgrades/patches, and report on system status and metrics.

Provide Tier 2 technical support to external clients: diagnose and reproduce bugs, manage software migrations/integrations (HRIS, SSO, SFTP), troubleshoot with internal teams, handle support queues (JIRA), meet SLAs, and communicate with stakeholders to resolve issues.

Own the full lifecycle of technical support tickets, troubleshoot networking and application issues, author knowledge-base articles, escalate to engineering, and analyze ticket patterns to improve support processes.

Provide advanced operational support and escalation for enterprise x86 infrastructure and private cloud services. Troubleshoot complex incidents, perform root cause analysis, support patching/upgrades/migrations, maintain availability/security/performance, and drive automation and continual improvement. Collaborate across networking, storage, backup, public cloud, and security teams while participating in major incidents, onboarding, and technical projects. Develop documentation and operational standards.

As a Technical Support Specialist, you will provide Tier 2 support for Avaya systems, troubleshoot complex VoIP issues, and document solutions.

The Senior AWS Support Engineer will manage complex AWS cases, mentor junior engineers, troubleshoot issues, improve support processes, and create documentation.