Top Tech Support Jobs in Toronto

Manage the technical support team, ensure KPI attainment, handle customer escalations, and improve operations. Lead change and deliver exceptional customer care.

Manage technical support, exceeding KPIs, enhancing customer satisfaction, and lead a team effectively while leveraging AI in processes.

Provide technical support via phone, chat, and email, troubleshoot complex SaaS and hardware issues, mentor juniors, and improve customer experience.

The Technical Support Engineer provides customer support by addressing queries, diagnosing issues, and collaborating with engineering for complex problems. They improve processes and may write documentation, while also balancing enterprise and self-service user needs.

The Technical Support Engineer resolves client technical issues and prevents future problems through proactive support while maintaining customer relationships.

The Technical Support Coordinator monitors network performance, responds to incidents, collaborates on issues, and maintains documentation and tools for network operations.

The role requires delivering production support, managing cloud infrastructure, mentoring juniors, and ensuring compliance with SLAs.

The Integrations & Technical Support Specialist manages integration-related issues, ensures data accuracy, supports clients, and collaborates on process improvements.

The Technical Support Specialist provides frontline support for Rentsync's platform, troubleshooting technical issues and educating clients on its functionality. Responsibilities include managing client inquiries and partnering with internal teams to enhance user experience.

The Product Support Analyst acts as the first point of contact for customers, addressing inquiries and issues with software, and collaborates with teams to resolve problems while prioritizing tasks.

The Technical Support Representative provides customer support for technical issues via phone, email, and SMS, troubleshooting connectivity problems, and configuring equipment.

The Technical Support Engineer ensures excellent customer support in resolving technical issues related to cybersecurity products, infrastructure design, and system optimization while collaborating with stakeholders and maintaining knowledge of products.

The Technical Support Analyst will support asset servicing product environments, liaising with clients, managing issues, validating deployments, and ensuring quality delivery in collaboration with technology teams.

As a Technical Support Lead, you'll provide technical assistance, manage complex customer inquiries related to data and reporting, monitor support quality, and identify improvement opportunities in collaboration with various teams.

Provide technical support for wealth management systems including troubleshooting, SQL-based analysis, incident management, system monitoring, upgrades, user training, documentation, and collaboration with development and infrastructure teams to ensure system stability and timely resolution.

The Technical Support Engineer provides advanced technical support for SaaS and on-premises products, collaborating with various internal teams and maintaining customer satisfaction through effective case management and problem-solving.

Manage daily support queue, troubleshoot database-driven systems, write and debug complex Oracle SQL/PLSQL queries, deliver client-specific configurations, act as primary client advisor, collaborate with product and technical teams, document solutions, and drive continuous service improvements.

The Technical Support Engineer will manage customer inquiries, provide technical support, troubleshoot issues, and contribute to product documentation and improvement, requiring strong problem-solving skills and familiarity with B2B SaaS.

The Technical Support Analyst provides hands-on technical support to Fidessa applications, investigates incidents, communicates updates, and develops knowledge in financial trading while maintaining client relations.

The Technical Support Engineer will provide enterprise-level support to customers, troubleshoot issues, and document knowledge while ensuring high-quality service and communication.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.

Monitor application and infrastructure health in a 24x7 environment, perform incident triage and recovery, escalate to Level 2, document resolutions, support incident/change/release/problem management, maintain playbooks and knowledge articles, pursue automation for repeat tasks, and participate in projects.

As a Technical Support Engineer at Pocus, you'll assist customers with product-related questions, build support structures, and collaborate with cross-functional teams while driving customer success.

Lead a team of Support Engineers while actively participating in resolving complex technical issues, mentoring staff, and maintaining quality service standards.

The role involves providing technical support, product installation assistance, and maintaining customer relations within North America, ensuring high standards of service and documentation.