Top Tech Support Jobs in Toronto

The Technical Support Engineer - Cloud resolves customer issues, leverages internal technical resources, investigates and troubleshoots technical problems, and communicates effectively with various departments. They take ownership of escalated issues, document processes, and focus on customer satisfaction while identifying potential system issues.

As a Technical Support Specialist at Ataccama, you will assist customers in resolving technical issues, manage support tickets via JIRA and Zoom, analyze requests, and collaborate with various internal teams. You will also contribute to documentation and expand your knowledge of Ataccama products and third-party software.

Technical Support Analyst role at Fidessa (part of ION Group) in Toronto. Provide technical application support to equities and derivatives customers. Responsibilities include incident investigation, service restoration, and communication with internal teams and clients. Ideal for recent grads or individuals with up to 3 years of experience interested in technology and financial products.

The Technical Support Escalations Specialist will triage technical support inquiries, document software bugs, create supporting resources, test new features, liaise with engineering teams, and provide mentorship to fellow team members, while ensuring an exceptional customer experience.

The Technical Support Representative at Verifone provides troubleshooting assistance for products, software, and services. Responsibilities include diagnosing issues via phone, chat, and email, entering call activities into a database, maintaining customer relations, and collaborating with other departments for timely solutions.

As a Technical Support Expert, you'll provide technical support to customers for Avid's media production solutions, addressing complex issues, documenting troubleshooting processes, and managing support cases through various communication channels. The role may also involve creating training materials and mentoring coworkers.

The Technical Support Manager at ShipHero will lead a team of Technical Support Engineers, oversee operations and service levels, and collaborate with various teams to resolve technical issues. Responsibilities include managing team performance, facilitating communication, monitoring service levels, and participating in administrative activities related to their team.

As a Technical Support Engineer at Tenable, you'll provide expert support for their cybersecurity products, troubleshoot customer inquiries, analyze vulnerability scans, recreate software issues, and ensure effective communication with customers while contributing to continual process improvements and product knowledge development.