Top Tech Support Jobs in Toronto

The Business Operations Manager will enhance operational excellence in Technical Support by analyzing data, improving processes, and communicating insights to leadership.

The Senior AWS Support Engineer will manage complex AWS cases, mentor junior engineers, troubleshoot issues, improve support processes, and create documentation.

Provide Tier 2 technical support and configuration management for SaaS customers: investigate escalated issues, execute and validate configuration changes, run technical calls, document root causes, and liaise with Engineering and Product to deliver resolutions and improve platform scalability.

Provide L3 technical support for grid automation communication platforms, troubleshoot IEC 61850 and Ethernet network issues, produce technical reports and guidance, lead customer training and events, collaborate with R&D on product validation and roadmap, and mentor junior team members.

Provide frontline technical support for enterprise fleet mobility customers: diagnose and resolve complex product issues using JSON/SQL/APIs/webhooks, perform log analysis, assist with integrations and product configuration, and collaborate with Product and R&D. Role is shift-based and includes weekend work; must be located in North America.

Provide bilingual (English/French) technical support and troubleshooting for Baxter medical devices via phone and email; document incidents in approved systems; manage service part orders and returns; support field/service/sales with technical input; read schematics and travel within U.S. and Canada for training.

Perform deep root-cause debugging across frontend-to-backend stacks, troubleshoot and read SDK source, support enterprise customers on architecture, and build agentic automation (LLM orchestration, MCP, internal APIs) to create deterministic autonomous support paths.

As a bilingual Technical Support Representative, you'll educate and support customers on a wealth management platform in both French and English, ensuring customer satisfaction through effective communication and issue resolution.

Provide hands-on technical and operational support for a telecom platform: real-time call-based troubleshooting, ticket management, system monitoring, client communication, escalation to engineering, and cross-team collaboration to maintain service performance and client satisfaction.

Provide technical support for INNERGY Design and integrated CAD/CAM solutions via Intercom and Microsoft Dynamics. Troubleshoot CAD integrations, library configurations, and manufacturing workflows; create reproducible bug reports; maintain knowledge base content; tag and train AI for automated support; collaborate with Engineering and Product to prioritize fixes and improve processes to reduce manual ticket volume and improve customer satisfaction.

As a Senior Technical Support Specialist, you will troubleshoot complex platform issues, drive automation and efficiency, mentor teams, and manage incident & problem resolution.

The Technical Support Analyst will support asset servicing product environments, liaising with clients, managing issues, validating deployments, and ensuring quality delivery in collaboration with technology teams.

Provide escalation-level technical support for software, payments, accounting, and transactional data. Troubleshoot and resolve complex issues using SQL and approved scripts, work with vendors, document resolutions, support high-impact customer issues, contribute to deployments and process improvements, and participate in on-call rotation. Coach frontline support and maintain confidentiality and accuracy when handling financial data.

Provide bilingual (French/English) technical support for residential appliances: resolve complex service issues, guide technicians on diagnostics and service procedures, support product launches, manage work orders and parts, identify quality trends, and drive continuous improvement in processes and documentation.

As a Technical Support Engineer, you'll resolve complex technical issues, mentor junior engineers, and improve support processes. You will manage incidents, collaborate with cross-functional teams, and maintain documentation.

Provide technical support and debugging for Web3 customers, reproduce issues, write scripts to diagnose problems, manage refunds/Stripe, document processes, and translate escalations into actionable items for engineers.

As a Technical Support Specialist, you will provide Tier 2 support for Avaya systems, troubleshoot complex VoIP issues, and document solutions.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.

Lead and manage a team of technical support professionals delivering AWS support, driving operational excellence and enhancing customer satisfaction through AI and data-driven strategies.

The Technical Support Specialist interacts with customers to resolve issues, triage requests, log support tickets, and ensure customer satisfaction through effective communication and problem-solving.

The Manager of Technical Support Engineering is responsible for leading and growing a team of Technical Support Engineers, ensuring exceptional technical support and customer satisfaction while driving process improvements and team performance.

The Lead Engineer provides advanced technical support for hardware in Grid Automation, resolves customer product issues, leads investigations, and collaborates with R&D.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

The Director of Technical Support will lead a global support team, manage technical support functions, optimize AI workflows, and enhance cross-functional collaboration.

Provide technical support to customers, troubleshoot issues, develop internal tools, and improve product documentation while collaborating with engineering teams.