Top Tech Support Jobs in Toronto

Coordinates technical support operations for provincial healthcare programs, managing client relationships, Tier 1 and Tier 2 workflows, escalations, reporting, issue investigations, and cross-team follow-up. The role analyzes support trends, leads client review meetings, improves processes, investigates product behavior, and coordinates integrations between external support tools and OceanMD systems. It requires technical curiosity, strong communication, stakeholder coordination, analytical ability, and flexibility outside standard office hours.

Monitors application and infrastructure health in a 24x7 command centre, triages and escalates incidents, performs technical recovery, documents resolutions, and supports incident, change, release, and problem management. The coordinator maintains playbooks and knowledge articles, manages recurring incidents, collaborates with Level 2 teams, identifies automation opportunities, and participates in technical projects. The role requires bilingual English and French communication, onsite 12-hour rotating shifts, and Secret clearance or eligibility to obtain it.

Monitor application and infrastructure health in a 24/7 command centre, triage and investigate incidents, coordinate escalations, perform technical recovery, and document resolutions. Support incident, change, release, and problem management processes; maintain playbooks and knowledge articles; manage recurring incidents; and identify automation opportunities. The role requires rotating 12-hour shifts, including overnights, weekends, and holidays, with full onsite work.

First-line technical support for Rentsync platform, websites, and data feed integrations via email, chat, phone, and video. Troubleshoot integrations and web issues, collaborate with Product and Engineering, educate clients, support QA and small implementations, monitor client health, and relay feedback to improve the platform.

Supervise technical support operations for HVAC and fluid-flow products, coordinating Level 1 and Level 2 teams, case triage, escalations, troubleshooting workflows, and service KPIs. Support CRM, ERP, asset management, and case management systems; ensure accurate technical and asset data; assist with product launches, warranty investigations, field service coordination, and lifecycle services. Collaborate with engineering, product management, sales, operations, IT, service partners, and quality teams to resolve complex technical issues and maintain service standards.

Provide 24/7 technical support for network management system products, troubleshoot and resolve customer issues, manage outages, perform corrective and preventive maintenance, document incidents and root causes, and coordinate escalations with higher-level support and product teams. The role also maintains Salesforce records, supports knowledge management, communicates recovery risks, and builds customer relationships while meeting service-level agreements.

Provides advanced functional and technical support for customers using ERP integrations and payment solutions. Troubleshoots complex integration, accounting, payment-processing, API, and data-synchronization issues; manages cases and escalations; and collaborates with Product, Engineering, Customer Success, and Implementation teams. The role also contributes to knowledge-base content, process improvements, customer satisfaction, SLA performance, and timely resolution of support cases.

Serve as the first point of contact for customer and partner support inquiries across tickets, chats, and email. Troubleshoot account, provisioning, billing, and integration issues; document cases thoroughly; escalate complex problems; maintain knowledge resources; meet SLA, CSAT, and first-contact resolution targets; and identify recurring product issues for operational improvement.

Lead and run first-line technical support for a SaaS product, build a scalable support system (ticket taxonomy, triage, help centre, digital touch), review alert quality, and translate support signals into monthly product priorities and improvements.

Provides desk-side and service desk support for employees, troubleshooting hardware, software, networking, printers, AV equipment, and workstation deployments. Manages user access, Active Directory, Exchange, inventory, onboarding and offboarding, ticket documentation, security incidents, and end-user training. Supports Windows enterprise environments and Apple devices, escalates complex issues, maintains knowledge-base content, and trains new technical support staff.

Provides post-sales technical support for OT and IoT cybersecurity products, resolving customer issues through troubleshooting, infrastructure design, deployment, testing, optimization, and issue replication. Collaborates with customers, Product, and Engineering teams; supports critical accounts; develops knowledge-base content; and maintains expertise across the company’s security technologies and products.

Provide bilingual English-Spanish technical support to customers, partners, sales representatives, and internal teams. Troubleshoot Geotab hardware, software, connectivity, database, portal, reporting, and integrated technology issues. Manage cases through resolution, document solutions, coordinate device returns, escalate critical concerns, and support 24/7 operations through phone, chat, and email. Use Excel, programming, and data warehouse knowledge to diagnose issues and deliver effective customer-focused solutions.

As a Technical Support Specialist, you will provide Tier 2 support for Avaya systems, troubleshoot complex VoIP issues, and document solutions.

The Technical Support Specialist interacts with customers to resolve issues, triage requests, log support tickets, and ensure customer satisfaction through effective communication and problem-solving.

Provides first-line technical and program support to the public and inspection centre representatives through phone, email, web tickets, video calls, and chat. Troubleshoots and qualifies equipment issues, coordinates resolutions with internal teams, manages customer concerns, meets service-level and quality targets, and maintains customer relationships. The role requires independent work, adaptability, strong communication, analytical and mechanical aptitude, and participation in special projects.

Leads SWTCH’s remote Tier 1 and Tier 2 Technical Support organization, overseeing operations, service levels, workforce planning, escalations, quality, and customer satisfaction. The role manages support leaders and agents, builds scalable processes and knowledge systems, analyzes operational data, drives automation and product improvements, and partners cross-functionally with Engineering, Product, Customer Success, Network Operations, and Deployment. The Director also recruits and develops talent while ensuring continuous improvement and effective handling of critical customer incidents.

Provide technical support for SmartSimple SaaS customers by triaging tickets, troubleshooting configuration, workflow, reporting, database, and integration issues, and escalating complex problems. Maintain ticket documentation, test engineering fixes, support feature adoption, and deliver client training. Collaborate with internal teams, contribute to process improvements, and meet ticket volume, response time, and customer satisfaction KPIs. The remote role may require less than 10% travel.

Provide technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configurations, workflows, reports, integrations, and data issues. Document resolutions, escalate complex problems, test engineering fixes, support feature adoption, and train clients. The role requires clear communication, ticket management, KPI performance, cross-functional collaboration, and continuous process improvement. Occasional travel may be required.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.

Provides Tier 1 technical support to English- and French-speaking customers through phone, email, and chat. Troubleshoots configuration, access, and application issues; documents and categorizes tickets; provides product guidance; escalates complex cases; monitors SLAs and follows up on open cases. The role also assists with French training and documentation translation, participates in product and process training, and works a rotating after-hours and public-holiday schedule.

Provide technical support for Cyberhaven’s data security and endpoint DLP platform. Troubleshoot customer issues, identify root causes, reproduce and document bugs, escalate high-priority incidents, and collaborate with engineering teams. Guide customers on platform usage, understand their data security risks, maintain support documentation, meet SLA expectations, and contribute to support processes, reporting, and customer satisfaction metrics.

Provides senior technical and program support to contact center staff handling customer inquiries and equipment issues. Responsibilities include escalating complex cases, reviewing interactions for quality, identifying training and process needs, maintaining support materials, onboarding staff, preparing operational reports, monitoring service issues, supporting continuous improvement, and assisting during high-volume periods. The role includes on-call and rotating weekend duties.

Provide hands-on technical support for payment tokenization integrations by debugging network, API, infrastructure, and downstream gateway issues. Own customer onboarding, escalations, incident and maintenance communications, status page updates, and cross-team coordination. Lead customer integrations from kickoff through go-live, create documentation and training, meet SLAs, and serve as the primary Support decision-maker during PT business hours. Participate in an every-third-weekend on-call rotation.

Serve as first-line technical escalation for integrated building systems (CCTV, access control, intercom), diagnose and resolve complex hardware/software/network issues, perform remote diagnostics via RDM/VPN, document incidents in ticketing systems, collaborate with Engineering/Product/Client Services, perform root-cause analysis, and drive process and system improvements.

Provides Tier 1 technical support to customers through phone, email, and chat. Troubleshoots configuration, access, and application issues; documents and categorizes tickets; guides users through resolutions; escalates complex cases to Tier 2; monitors and follows up on open cases; maintains SLA commitments; and stays current on product updates and support procedures.