Top Tech Support Jobs in Toronto

Manage technical support, exceeding KPIs, enhancing customer satisfaction, and lead a team effectively while leveraging AI in processes.

Manage and lead technical support team, exceeding KPIs, handling escalations, and driving customer satisfaction while integrating AI into work processes.

Provide technical support for Samsara's IoT products, troubleshoot complex issues, maintain customer documentation, and collaborate with engineering teams to enhance customer experience.

The Technical Support Specialist resolves technical issues with connected fitness products, provides customer support, documents interactions, and collaborates with teams to enhance service quality.

The Technical Support Engineer provides customer support by addressing queries, diagnosing issues, and collaborating with engineering for complex problems. They improve processes and may write documentation, while also balancing enterprise and self-service user needs.

Provide technical support for wealth management systems including troubleshooting, SQL-based analysis, incident management, system monitoring, upgrades, user training, documentation, and collaboration with development and infrastructure teams to ensure system stability and timely resolution.

The Technical Support Analyst, Tier 1 serves as the first point of contact for customer issues, providing prompt technical support and ensuring customer satisfaction. Responsibilities include troubleshooting issues, managing customer inquiries, and conducting follow-ups for resolution.

The Technical Support Engineer will manage customer inquiries, provide technical support, troubleshoot issues, and contribute to product documentation and improvement, requiring strong problem-solving skills and familiarity with B2B SaaS.

The Technical Support Analyst provides hands-on technical support to Fidessa applications, investigates incidents, communicates updates, and develops knowledge in financial trading while maintaining client relations.

The Technical Support Analyst will support asset servicing product environments, liaising with clients, managing issues, validating deployments, and ensuring quality delivery in collaboration with technology teams.

As a Senior Technical Support Specialist, you will troubleshoot complex platform issues, drive automation and efficiency, mentor teams, and manage incident & problem resolution.

Lead a team of Support Engineers while actively participating in resolving complex technical issues, mentoring staff, and maintaining quality service standards.

As a Technical Support Engineer at Pocus, you'll assist customers with product-related questions, build support structures, and collaborate with cross-functional teams while driving customer success.

The Technical Support Specialist will deliver outstanding customer experiences through technical troubleshooting, effective communication, and collaboration with teams, ensuring customer satisfaction and resolution of complex issues.

The Technical Support Specialist interacts with customers to resolve issues, triage requests, log support tickets, and ensure customer satisfaction through effective communication and problem-solving.

As a Technical Support Engineer at Cohesity, you'll resolve technical issues, collaborate with engineering, and enhance customer support through troubleshooting and knowledge base articles.

The role requires delivering production support, managing cloud infrastructure, mentoring juniors, and ensuring compliance with SLAs.

The Technical Support Engineer will diagnose and resolve customer issues, improve system reliability, and provide exceptional support, while collaborating effectively with customers.

As a Designated Technical Support Engineer, you will provide proactive and reactive technical support to select customers, addressing issues, managing configurations, and enhancing customer satisfaction through effective communication and problem resolution.

Provide expert technical support, diagnose and resolve complex issues, collaborate with teams, and enhance customer satisfaction through effective troubleshooting and communication.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

The Bilingual Technical Support Specialist - L1 provides escalated support for clients accessing Equifax products online, interacting via email, chat, and phone. Responsibilities include troubleshooting, documenting processes, training colleagues, and advocating for customer needs to improve products and services.

As a Search Engineer in Technical Support, you'll resolve technical issues, assist customers with Lucidworks products, and document solutions while collaborating with internal teams.

As a Senior Technical Support Engineer, you will troubleshoot complex issues, partner with engineering, and advocate for customer needs while improving processes and documentation.

The Margin Applications Support Tech Lead Analyst provides user support for margin platforms, manages a support team, ensures application availability, and collaborates with development teams for issue resolution. Requires strong communication skills and strategic thinking.