Top Tech Support Jobs in Toronto

Leads complex enterprise technical support operations, including incident investigation, log and packet analysis, root-cause analysis, escalation coordination, and customer communications. Improves support processes, Salesforce and JIRA workflows, operational metrics, entitlement accuracy, and engineering engagement. Develops documentation, training, automation, and AI-assisted support workflows while coordinating global teams and mentoring colleagues. Supports enterprise platforms spanning distributed systems, networking, storage, cloud-native environments, observability, and AI infrastructure.

Provides Tier 1 technical support to global customers through chat, video, tickets, and phone. Diagnoses software issues, identifies root causes, follows troubleshooting documentation, resolves problems, communicates expectations, escalates complex cases, and follows up to ensure resolution. Requires strong technical communication, customer empathy, multitasking, and reliable adherence to scheduled contact-center coverage. LMS and ticketing-platform experience are valuable bonuses.

Provides technical and program support to B2B clients using Benevity’s products. Responsibilities include troubleshooting, campaign coordination, reporting, configuration, feature adoption, data analysis, program management, and resolving client issues. The role collaborates with relationship managers, project managers, engagement specialists, and technical teams to deliver timely solutions, identify trends, and improve client outcomes. This is a 12-month term position requiring strong communication, analytical, problem-solving, and client service skills.

Provides L2 technical support for complex system issues, including performance bottlenecks, integration failures, database problems, and application issues. Troubleshoots Linux, MySQL, Java, networking, and system architectures; performs root-cause analysis; supports upgrades; documents solutions; improves knowledge bases; and trains L1 teams and customers. The role requires collaboration with R&D and product teams and may involve robotics, logistics automation, WMS, or WCS environments.

Provides Level 1 technical support for warehouse robotics systems and customers. Responsibilities include responding to and documenting support events, prioritizing and escalating issues, assisting Level 2 and hardware teams with production incidents, and maintaining internal system knowledge. The role requires English and Mandarin fluency, customer-site troubleshooting, basic Linux, networking, and database knowledge, with SQL and Crystal Reports experience preferred.

Investigate customer technical issues across vehicles, IoT devices, networks, SaaS platforms, APIs, and data. Use logs, dashboards, SQL, configurations, and event histories to reproduce issues and identify root causes. Communicate findings clearly, provide customer updates, escalate evidence-based investigations to engineering, and drive recurring issues toward permanent fixes. Create diagnostic queries, scripts, runbooks, and knowledge articles while using and validating AI-assisted investigation tools.

Monitors application and infrastructure health in a 24x7 command centre, triages and escalates incidents, performs technical recovery, and documents resolutions. The role supports incident, change, release, and problem management; maintains playbooks and knowledge articles; manages recurring incidents; collaborates with Level 2 and cross-functional teams; and identifies automation opportunities. Requires onsite 12-hour shift work, Secret clearance or eligibility, and familiarity with monitoring and ticketing tools.

Provides technical support across remote and office environments, troubleshooting hardware, software, peripherals, Microsoft 365, mobile devices, and infrastructure services. Manages user onboarding and offboarding, documents incidents under ITIL practices, monitors tickets and resources, maintains SOPs, and supports network changes. The role includes periodic travel to office sites, on-call participation, equipment handling, and coordination with end users and vendors.

Provides technical support for Cohesity data protection platforms across cloud and on-premise environments. Responsibilities include cluster deployment, maintenance, monitoring, performance tuning, troubleshooting Linux and storage issues, analyzing diagnostics, writing automation scripts, supporting APIs and PowerShell cmdlets, and communicating product improvements to engineering teams. The role requires expertise in Linux, networking, virtualization, storage, data protection, debugging tools, and cloud platforms.

Provides Tier 1 and Tier 2 desk-side technical support for attorneys and staff, including hardware, software, mobile devices, printers, video conferencing, basic networking, VPN, and remote desktop access. Troubleshoots firm applications, manages support tickets and inventory, assists IT engineers, supports office projects, and participates in after-hours and weekend on-call rotations.

Leads global technical support for Qualitrol product lines across multiple sites and regions. Oversees complex escalations, project and commissioning support, case management, automation, knowledge systems, and customer entry points. Coordinates with Field Service, Engineering, and Quality on product issues, root-cause investigations, corrective actions, and continuous improvement. Establishes global governance, KPIs, escalation frameworks, and standardized support processes while managing distributed teams and customer-facing technical resolution.

Provides technical support for Axon Fusus customers through phone, email, and chat. Troubleshoots hardware, software, networking, video management, camera, DVR, and NVR issues; documents resolutions in CRM; follows escalation procedures; supports geospatial customer setup; and participates in technical training and certifications.

Provides pre-sale technical support and application engineering for HVAC and hydronic systems across Canada. Troubleshoots technical issues, develops customer solutions with sales and engineering teams, documents technical decisions, analyzes customer feedback, supports product improvements, and contributes to technical training, documentation, and cross-functional projects.

Provide technical support to open-source and enterprise customers across channels; troubleshoot Kubernetes and Argo issues; escalate to engineering; improve documentation, support playbooks, and scalable processes; develop deep expertise in GitOps and Akuity’s offerings.

Provides senior-level L2/L3 technical support and escalation management for distributed platforms, APIs, cloud systems, databases, integrations, and media workflows. Troubleshoots complex incidents through log analysis, automation, scripting, monitoring, and root-cause analysis. Builds support tooling with JavaScript, Bash, SQL, and AI-assisted technologies; mentors support teams; maintains technical documentation; and partners with Engineering, DevOps, and Product. Supports broadcast, advertising, video, and audio delivery specifications and participates in incident and continuous improvement initiatives.

Provide technical customer support for ServiceTitan software through phone, chat, email, and screen-sharing. Troubleshoot issues, develop customer-specific workflows, use Salesforce and internal support tools, resolve cases efficiently, prevent escalations, and explain complex technical problems clearly. The role requires strong communication, empathy, critical thinking, multitasking, and the ability to learn complex software quickly.

Leads a bilingual technical support team by managing schedules, coaching and performance, overseeing incidents and escalations, maintaining knowledge articles, monitoring service metrics, and supporting outages. The role also handles frontline technical support, coordinates with cross-functional teams and vendors, develops staff, manages inventory disruptions, and ensures high-quality customer service. French proficiency and availability for hybrid onsite work, evenings, weekends, and after-hours outage support are required.

Provide Tier 2 technical support for payment processing issues involving gateways, APIs, webhooks, tokenization, integrations, and transactions. Analyze logs and transaction data, troubleshoot root causes, assist merchants with SDK configurations, collaborate with Engineering, QA, and Product teams, maintain documentation, provide recurring issue feedback, and participate in an on-call rotation.

Provides Tier 2 technical support for complex software, database, networking, server, permissions, integration, and installation issues. Performs advanced SQL troubleshooting, log analysis, root-cause investigations, data corrections, documentation, testing, and release validation. Partners with Tier 1 Support, Product, Engineering, and Implementation teams to resolve systemic issues and improve reliability. Handles critical client communications and participates in a rotating after-hours on-call escalation schedule.

Provide technical support for Airbyte’s cloud and embedded integration platform. Troubleshoot APIs, connectors, data pipelines, SaaS integrations, authentication, and SDK configurations; reproduce bugs and collaborate with Engineering and Product on fixes. Support onboarding, document solutions, improve knowledge processes, and partner with Sales and Customer Success. The role requires strong API expertise, cloud and data integration knowledge, customer communication skills, and experience using AI tools to improve troubleshooting or automation.

Own complex technical support escalations for SmartSimple, serving as the bridge between Support and Engineering. Reproduce issues, analyze logs and configurations, document root causes, create prioritized Jira tickets, and track fixes through deployment and client confirmation. Use SQL, APIs, monitoring tools, and browser diagnostics to resolve issues. Identify recurring defects, maintain known issues and knowledge resources, improve escalation quality, and mentor support staff.

Provide technical support to eCommerce and enterprise customers through chat, email, and video calls. Diagnose issues using logs, system files, remote access, and operating system expertise; recreate and track software defects; document resolutions; meet service levels; collaborate across teams; and participate in an on-call rotation for critical incidents.

Leads FormFactor’s global Technical Support Engineering organization, overseeing technical escalations, advanced troubleshooting, failure analysis, service readiness, documentation, training, and customer issue resolution. The role coordinates with Engineering, Product Management, Manufacturing, Quality, and Service Operations to improve product reliability, support scalability, and customer satisfaction. It also establishes support standards, KPIs, certification programs, knowledge-management systems, and talent-development strategies while building and coaching global technical teams.

Supervise technical support operations for HVAC and fluid-flow products, coordinating Level 1 and Level 2 teams, case triage, escalations, troubleshooting workflows, and service KPIs. Support CRM, ERP, asset management, and case management systems; ensure accurate technical and asset data; assist with product launches, warranty investigations, field service coordination, and lifecycle services. Collaborate with engineering, product management, sales, operations, IT, service partners, and quality teams to resolve complex technical issues and maintain service standards.

Provide advanced technical support to enterprise developers by debugging complex distributed systems, tracing SDK and instrumentation issues, and advising on observability architecture. Build autonomous support workflows using Sentry APIs, MCP, knowledge engineering, and LLM orchestration. Analyze support data to prioritize product improvements, develop agent tooling, and establish effective human-in-the-loop escalation paths.