Top Tech Support Jobs in Toronto

Provides technical support for cloud infrastructure, Windows systems, servers, networks, SaaS applications, and end-user environments. Responsibilities include troubleshooting, access administration, system monitoring, patching, upgrades, deployments, onboarding, and resolving connectivity issues involving TCP/IP, DNS, DHCP, VPN, Wi-Fi, and firewalls. Collaborates with senior IT, infrastructure, security, and cloud teams on complex issues and supports virtualization and Microsoft identity environments.

Provide bilingual English-Spanish technical support to customers, partners, sales representatives, and internal teams. Troubleshoot Geotab hardware, software, connectivity, database, portal, reporting, and integrated technology issues. Manage cases through resolution, document solutions, coordinate device returns, escalate critical concerns, and support 24/7 operations through phone, chat, and email. Use Excel, programming, and data warehouse knowledge to diagnose issues and deliver effective customer-focused solutions.

Provides bilingual English and Portuguese technical support for Geotab products and integrated partner technologies. Troubleshoots hardware, software, connectivity, database, platform, and configuration issues through phone, chat, and email. Manages support cases through resolution, documents solutions, coordinates device returns, escalates critical issues, and protects customer data. Requires rotating shifts in a 24/7 operation, strong customer communication, Excel expertise, and knowledge of programming languages and data warehouses.

Monitors application and infrastructure health in a 24/7 command centre, triages and escalates incidents, performs technical recovery, documents resolutions, and supports incident, change, release, and problem management. The role maintains playbooks and knowledge articles, manages recurring incidents, identifies automation opportunities, collaborates with Level 2 and cross-functional teams, and participates in technical projects. It requires bilingual English and French communication, 12-hour rotating shifts, Secret clearance eligibility, and 100% onsite work.

Provides first-line technical and program support to the public and inspection centre representatives through phone, email, web tickets, video calls, and chat. Troubleshoots and qualifies equipment issues, coordinates resolutions with internal teams, manages customer concerns, meets service-level and quality targets, and maintains customer relationships. The role requires independent work, adaptability, strong communication, analytical and mechanical aptitude, and participation in special projects.

Provide technical support for SmartSimple SaaS customers by triaging tickets, troubleshooting configuration, workflow, reporting, database, and integration issues, and escalating complex problems. Maintain ticket documentation, test engineering fixes, support feature adoption, and deliver client training. Collaborate with internal teams, contribute to process improvements, and meet ticket volume, response time, and customer satisfaction KPIs. The remote role may require less than 10% travel.

Provide technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configurations, workflows, reports, integrations, and data issues. Document resolutions, escalate complex problems, test engineering fixes, support feature adoption, and train clients. The role requires clear communication, ticket management, KPI performance, cross-functional collaboration, and continuous process improvement. Occasional travel may be required.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.

Provides Tier 1 technical support to English- and French-speaking customers through phone, email, and chat. Troubleshoots configuration, access, and application issues; documents and categorizes tickets; provides product guidance; escalates complex cases; monitors SLAs and follows up on open cases. The role also assists with French training and documentation translation, participates in product and process training, and works a rotating after-hours and public-holiday schedule.

Provide first- and second-tier technical support for hardware, software, and network issues (ERP, Windows 11, Office 365, Zoom). Configure and manage corporate devices, assist with onboarding/offboarding, maintain IT asset inventory, handle helpdesk tickets, document resolutions, escalate complex issues, and produce user FAQs and help sheets.

Provide technical support and on-site troubleshooting for Armstrong equipment, deliver training, assist with start-up and commissioning, generate root-cause and field service reports, and collaborate with internal teams to improve products and processes. Travel to project sites ~10% of time.

Provide technical support for Cyberhaven’s data security and endpoint DLP platform. Troubleshoot customer issues, identify root causes, reproduce and document bugs, escalate high-priority incidents, and collaborate with engineering teams. Guide customers on platform usage, understand their data security risks, maintain support documentation, meet SLA expectations, and contribute to support processes, reporting, and customer satisfaction metrics.

Provide hands-on technical support for payment tokenization integrations by debugging network, API, infrastructure, and downstream gateway issues. Own customer onboarding, escalations, incident and maintenance communications, status page updates, and cross-team coordination. Lead customer integrations from kickoff through go-live, create documentation and training, meet SLAs, and serve as the primary Support decision-maker during PT business hours. Participate in an every-third-weekend on-call rotation.

Provides senior technical and program support to contact center staff handling customer inquiries and equipment issues. Responsibilities include escalating complex cases, reviewing interactions for quality, identifying training and process needs, maintaining support materials, onboarding staff, preparing operational reports, monitoring service issues, supporting continuous improvement, and assisting during high-volume periods. The role includes on-call and rotating weekend duties.

Serve as first-line technical escalation for integrated building systems (CCTV, access control, intercom), diagnose and resolve complex hardware/software/network issues, perform remote diagnostics via RDM/VPN, document incidents in ticketing systems, collaborate with Engineering/Product/Client Services, perform root-cause analysis, and drive process and system improvements.

Provide on-site IT support for the Toronto office and remote Level 1/2 support across locations. Manage onboarding/offboarding, device lifecycle (Windows/macOS), MDM/RMM platforms, hardware inventory, ticketing, and SaaS applications. Escalate issues, coordinate vendors, maintain documentation, and improve support processes to meet SLAs and security/compliance standards.

Provides Tier 1 technical support to customers through phone, email, and chat. Troubleshoots configuration, access, and application issues; documents and categorizes tickets; guides users through resolutions; escalates complex cases to Tier 2; monitors and follows up on open cases; maintains SLA commitments; and stays current on product updates and support procedures.

Provide bilingual English and French technical support to EV drivers and site hosts through phone, chat, and email. Troubleshoot payment, hardware, connectivity, and OCPP-related issues; analyze logs, escalate problems to engineering teams, meet customer SLAs, and contribute to bilingual documentation and self-service resources.

Lead escalation management and mentor level-one agents. Provide second-level support for retail stores and home office users, troubleshoot PC/server/POS/AS400/network/telecom/RF scanner issues, create knowledge articles, collaborate with network and application teams, and participate in after-hours and shift rotations to meet support KPIs.

Provide escalation-level technical support for software, payments, accounting, and transactional data. Troubleshoot and resolve complex issues using SQL and approved scripts, work with vendors, document resolutions, support high-impact customer issues, contribute to deployments and process improvements, and participate in on-call rotation. Coach frontline support and maintain confidentiality and accuracy when handling financial data.

Provide bilingual (French/English) technical support for residential appliances: resolve complex service issues, guide technicians on diagnostics and service procedures, support product launches, manage work orders and parts, identify quality trends, and drive continuous improvement in processes and documentation.

Provide 24/7 technical support for network management system products, troubleshoot and resolve customer issues, manage outages, perform corrective and preventive maintenance, document incidents and root causes, and coordinate escalations with higher-level support and product teams. The role also maintains Salesforce records, supports knowledge management, communicates recovery risks, and builds customer relationships while meeting service-level agreements.

Provide front-line technical support for ServiceTitan Financials via phone, chat, email, and screen-share. Troubleshoot accounting workflows and integrations (QuickBooks, Sage Intacct), advise on accounting best practices, resolve complex financial cases, and prevent escalations while guiding customers on reporting and month-end procedures.

Monitor application and infrastructure health, triage and respond to incidents in a 24x7 environment, escalate to Level 2, perform technical recovery, document troubleshooting and resolutions, support incident/change/release/problem management, develop playbooks and knowledge articles, drive automation for repeat tasks, and participate in projects and continuous improvement.

Lead and manage a team of technical support professionals delivering AWS support, driving operational excellence and enhancing customer satisfaction through AI and data-driven strategies.