As a Technical Support Engineer, you'll resolve complex technical issues for enterprise customers, collaborate with product teams, and enhance customer integration and performance.
Our global operations continue to expand, and we’re looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey.
As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies.
This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.
The position is shift-based and requires work during weekends.
What You'll Do
- Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
- Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
- Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
- Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
- Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
- Provide expert guidance on product configuration to optimize performance for each customer's unique environment
- At least 3 years in technical support engineer or similar technical role
- Strong customer-facing skills
- Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues.
- Familiar with GCP, Jira, Intercom, and Notion- an advantage
- Solid technical aptitude and a passion for learning new technologies, products, and methodologies
- Experience with log analysis and error debugging.
- Ability to multi-task and prioritize effectively while handling urgent issues.
- Experience with web technologies and scripting languages - nice to have
- Fantastic spoken and written English
- Location (N.A)- must be located in North America
Top Skills
APIs
GCP
Intercom
JIRA
JSON
Notion
SQL
Webhooks
Similar Jobs
Enterprise Web • Fintech • Financial Services
Lead security detection and response initiatives to improve security monitoring and mitigation. Collaborate with teams for optimized threat response and mentoring.
Top Skills:
AWSAzureBashCisEdrGCPIso 27001NistPowershellPythonSIEMSoar
Cloud • Security • Software • Cybersecurity • Automation
Manage the Security Log Engineering team to enhance security logging, oversee log workflows, and collaborate with cross-functional teams.
Top Skills:
AnsibleAWSCi/CdDevoElasticGCPPythonRubySIEMSplunkTerraform
Big Data • Cloud • Food • Machine Learning • Software • Database • Analytics
The SAP Functional Consultant will lead accounts payable initiatives, manage global projects, and ensure effective system integration within SAP. Responsibilities include process standardization and stakeholder collaboration.
Top Skills:
Sap EccSap S/4 Hana
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
