Top Operations Manager Jobs in Toronto

Owns the technology, processes, data, and operational infrastructure supporting GitLab’s channel and ecosystem partnerships. Responsibilities include partner deal registration, quote-to-cash, tiering, incentives, PRM and Salesforce administration, system integrations, attribution data, reporting, month-end close, process documentation, and AI workflow automation. The role coordinates with Deal Desk, Finance, IT, Legal, Sales, and partners to improve execution, resolve escalations, and scale ecosystem operations.

Owns and improves the operational toolkit supporting Solutions Architects, including systems, workflows, reporting, documentation, support requests, engagement tracking, capacity planning, and data quality. Partners with revenue technology, analytics, and system owners to translate field needs into requirements, automate processes, improve handoffs, and sustain adoption. Supports SA leadership through reporting, business reviews, operating rhythms, testing, rollouts, and continuous operational improvements.

Own and improve GitLab’s end-to-end renewals operating model, including forecasting, retention reporting, quoting, data quality, case management, workflow automation, and capacity planning. Partner with Revenue Technology, Analytics, Finance, Sales, and Customer Success to improve Salesforce, subscription, billing, and reporting systems. Lead cross-functional operational improvements, document processes, analyze renewal performance, and influence stakeholders without direct authority.

Operate and mature the company’s security and compliance program by maintaining controls, policies, evidence, risk registers, vendor reviews, customer questionnaires, audit activities, privacy documentation, training, and incident-response readiness. Partner with engineering and cross-functional teams to manage remediation, assess security risks, support SOC 2 assurance, and improve customer evidence readiness without unnecessary bureaucracy.

Leads performance and operational capabilities for the Expert organization. The role optimizes CRM-enabled sales execution, develops cross-channel business solutions, manages vendor relationships, streamlines sample allocation and delivery, and creates analytics, reports, dashboards, and recommendations to improve customer reach, expert recommendations, and business outcomes. It partners across sales, marketing, global support, and technical teams to simplify processes and execute strategic initiatives.

Lead renewal analytics and forecasting for direct and channel motions. Build renewal health scoring and predictive models, improve Clari and SFDC processes, surface churn and expansion insights, partner with RevOps/Finance/IT, automate reporting, and present recommendations to senior stakeholders to improve retention and renewal performance.

Leads store-level product operations, inventory management, merchandising, product flow, promotional execution, and operational standards. Supports the General Manager in achieving sales, profitability, customer experience, and productivity goals. Manages operational and visual teams through communication, coaching, recruitment, development, workforce planning, and performance management. Ensures inventory accuracy, loss prevention, compliance, health and safety, and consistent execution of Indigo’s brand and customer service standards.

Manages facility maintenance operations, technical staff, budgets, inventory, compliance, safety, preventive maintenance, CMMS processes, reporting, and customer satisfaction. Develops maintenance strategies, oversees daily operations, recruits and trains staff, monitors financial and operational performance, and provides leadership and client support in the Facility General Manager’s absence.

Leads engineering lab operations supporting development and validation activities. Manages technical and operational teams, infrastructure, equipment, assets, support services, capacity planning, compliance, and continuous improvement. Partners with engineering, IT, infrastructure, and business teams to ensure reliable, scalable lab environments. Establishes priorities and performance metrics while driving process standardization, automation, safety, quality, and operational excellence.

Manages day-to-day catering, delivery, and event operations within an assigned market. Coordinates contractor Captains, oversees hub readiness, manages vendors, inventory, purchasing, and operational metrics, and ensures food and workplace safety compliance. Leads hiring, coaching, and performance management for direct employees while resolving real-time service issues and partnering with Sales and Food Partner Management to deliver reliable client experiences.

Manages Canada’s end-to-end fulfillment and supply chain operations across eCommerce, wholesale, logistics, inventory, transportation, customs, and third-party partners. Leads cross-functional teams, oversees order visibility and replenishment, develops capacity plans, ensures cross-border compliance, and optimizes inventory. Builds KPI dashboards, reporting systems, automated workflows, and AI-enabled tools to improve operational efficiency and support data-driven decisions.

Manage and scale the in-house legal department’s operations, including CLM and e-signature systems, workflow design, outside counsel and vendor relationships, budgets, reporting, corporate records, compliance filings, knowledge management, and AI-enabled process improvements. The role supports contract processes, legal technology implementations, stakeholder training, and efficient delivery across a global SaaS company.

Leads daily fulfillment center operations across inbound, put-away, outbound, B2C, B2B, and returns. Manages Area Managers, operations leads, and warehouse associates while maintaining inventory accuracy, operational KPIs, staffing, payroll, budgets, and safety. Oversees WMS processes, ICQA, audits, launches, process improvements, and cross-functional collaboration. Requires experience leading large warehouse teams, technical operations, automation, and high-volume distribution environments.

Manages subcontractor and partner relationships across designated regions, including recruitment, compliance, performance management, changeovers, issue escalation, and data integrity. Collaborates with internal departments, customers, and external vendors to improve partner performance and service quality. The role requires frequent travel, flexible shifts, conflict resolution, budgeting and costing, process implementation, and knowledge of facility maintenance or floor-care operations.

Manages partner relationships, recruitment, compliance, performance management, issue escalation, changeovers, and vendor coordination across designated regions. The role supports partner development, legal and process compliance, Salesforce data integrity, asset management, and customer satisfaction. It requires frequent travel, flexible availability, strong communication and negotiation skills, operational expertise, and the ability to manage high-stress situations in a 24/7 environment.

Owns go-to-market operations connecting marketing and sales. Responsibilities include managing funnel taxonomy, lead scoring and routing, sales stages, cadences, CRM processes, playbooks, tooling, pipeline metrics, forecasting criteria, and reporting. The role partners with sales, marketing, finance, analytics, IT, and data governance teams while advising commercial leadership, improving seller productivity, and driving cross-functional process and technology change.

Oversee daily industrial, commercial, and institutional waste collection operations, including dispatch, routing, driver scheduling, budgets, KPIs, safety compliance, fleet coordination, customer relationships, and contract performance. Lead supervisors, dispatchers, administrative staff, and drivers through coaching, performance management, and discipline. Manage productivity reporting, WSIB claims, incidents, service failures, and municipal partnerships while ensuring reliable and compliant service delivery.

Leads quality assurance operations for pharmaceutical manufacturing and distribution, ensuring GMP, regulatory, and company quality compliance. Oversees batch release, investigations, audits, quality risks, continuous improvement, KPIs, inspections, manufacturing licenses, and product permissions. Manages and develops the quality assurance team through hiring, training, coaching, and performance evaluation while partnering with production and cross-functional stakeholders.

Own the acquisition and revenue operations system from prospecting through customer activation. Build sales programs, optimize Salesforce and sales engagement tools, manage pipeline health, forecasting, quota setting, territories, handoffs, reporting, and activation metrics. Partner with Sales, BDR, Marketing Ops, Finance, Product, and Customer Success leadership to improve pipeline quality, conversion, productivity, and spending adoption.

Leads Professional Services operations by building scalable planning, forecasting, capacity, resource management, delivery, financial, and reporting processes. Partners with Finance, Sales, Customer Success, Engineering, and Delivery to improve PSA, CRM, time-tracking, automation, service pricing, revenue recognition, and go-to-market alignment. Provides leadership visibility into pipeline, staffing, utilization, project economics, margins, and growth while driving operational maturity across distributed services organizations.

Owns the strategy, design, implementation, governance, analytics, and continuous improvement of global sales compensation programs. Responsibilities include designing quotas, commissions, accelerators, and SPIFFs; configuring Xactly and Salesforce; managing launches, documentation, compliance, disputes, reporting, and training; and partnering with Sales, Finance, HR, and executive leadership to align incentives with business goals.

Own and improve go-to-market workflows spanning lead routing, lifecycle campaigns, CRM and marketing automation, data quality, reporting, and AI-enabled processes. The role involves building, testing, monitoring, documenting, and continuously improving reliable workflows across Salesforce, Customer.io, Clay, Looker, and related systems. Success requires strong troubleshooting, analytical judgment, clear communication, independent ownership, and at least three years of relevant operations experience.

Owns partner marketing operations across Salesforce reporting, campaign data, MDF budgeting and reconciliation, partner portal administration, training content, and system integrations. The role analyzes partner engagement and campaign performance, maintains accurate records across platforms, troubleshoots portal issues, manages partner access, and coordinates with Marketing, Sales, Finance, IT, and external partners. Success requires strong organization, project management, data analysis, Salesforce, Excel, and PRM platform experience.

Own global operational workflows, compliance tracking, vendor proposal coordination, and cross-functional projects across Zynga’s game studios and corporate teams. The role manages data integrity, software clearances, contracts, approval workflows, and risk mitigation initiatives. It also supports process optimization using tools such as Gemini, software migrations, tool rollouts, and M&A integration. Success requires strong stakeholder communication, documentation, organization, autonomy, and the ability to translate legal or technical requirements into actionable processes.

Own legal operations, contract lifecycle management, agreement triage, templates, repositories, outside counsel billing, legal spend, corporate governance, cap table maintenance, transaction support, and claims and litigation coordination. Administer legal technology, build operational dashboards, improve workflows through automation, and partner with Finance, Accounting, People Operations, Compliance, and business teams.