Top Operations Manager Jobs in Toronto

Lead Responsible AI governance and operational controls for AI use cases, defining evaluation methodologies, risk classification, stage-gate reviews, testing/validation, portfolio reporting, and audit readiness while partnering with Risk, Privacy, Architecture, and business stakeholders.

Build and ship internal data and AI products to help Product and Engineering teams. Analyze large structured and unstructured datasets, convert analyses into repeatable tools and dashboards, and drive end-to-end projects from scoping to launch and iteration. Use AI-assisted development tools responsibly, translate findings into decision-ready recommendations, and embed feedback loops and documentation for long-term adoption.

Lead and scale GitLab's AWS and GCP marketplace and funding operations. Own marketplace processes, administer hyperscaler tooling (Tackle.io, Salesforce), drive funding initiatives (SCA, MPOPP, MCCP), resolve escalations, build AI automation agents, govern processes, manage vendor relationships, and coordinate cross-functional stakeholders to ensure accurate, scalable hyperscaler go-to-market execution.

Own vision and roadmap for core support tools. Lead discovery and user research, draft PRDs and wireframes, oversee builds with engineering and AI/data teams, manage launches and change management, track KPIs and adoption, and iterate to drive GTM impact and support experience.

Manages regional technicians and provides operational leadership across facility service activities. Oversees employee engagement, hiring, training, safety, compliance, work orders, costs, scheduling, service-level agreements, performance metrics, and process improvement. Provides technical guidance, resolves operational issues, supports dispatch and CMMS teams, recommends efficiency technologies, and works within union environments. Requires trades operations expertise and supervisory or management experience, with knowledge of refrigeration, electrical, or plumbing disciplines.

The Business Operations Manager will enhance operational excellence in Technical Support by analyzing data, improving processes, and communicating insights to leadership.

Manages a team of Facility Service Managers and oversees facility-management operations, client-service agreements, regulatory compliance, service-level performance, vendor and invoice approvals, reporting, issue resolution, and process improvement. Leads employee engagement, hiring, development, performance management, and retention. Supports new-client onboarding, strategic account leadership, continuous improvement, and adherence to safety and operational requirements.

Build and own the systems, data, processes, and infrastructure powering the company’s go-to-market engine. Responsibilities include CRM ownership, lifecycle and deal-stage definition, outbound optimization, ICP scoring, pipeline generation, forecasting, dashboard development, and identifying improvements across the full revenue funnel. Partner with Sales, Growth, Marketing, Business Operations, and leadership in a high-growth startup environment.

Lead and build the Product Operations function, managing analysts and cross-functional initiatives across Product, Engineering, BizOps, and Support. Establish execution processes, monitor ticket quality, identify recurring customer and product issues, improve workflows through tooling and AI automation, and translate frontline insights into product improvements. Coach team members, support onboarding, provide performance feedback, and communicate priorities, risks, and progress to leadership.

The Operations Manager oversees the performance of customer operations, ensuring service levels are met and driving employee engagement and continuous improvement.

The Operations Manager will oversee administrative operations, support talent acquisition, manage vendor relationships, and ensure efficient office functioning while aligning with company goals.

The Customer Operations Manager oversees customer experience and sales results, leads a team, manages omni-sales programs, and ensures compliance with health and safety standards.

Own Zip's account universe, territory carving methodology, and enrichment strategy. Manage data quality across Salesforce, run annual data refreshes with vendors, build GTM analytics, automate workflows with AI, and partner with sales and Business Systems to execute territory and routing changes.

Lead daily plant operations, set production and quality standards, coordinate with engineering, maintenance, procurement and quality, manage multi-shift teams, improve processes, revise schedules, and develop direct reports.

Leads creative resourcing and production traffic for a high-volume account, including capacity planning, resource allocation, workload balancing, staffing forecasts, and cross-functional coordination. The role expands into integrated project management, overseeing project plans, estimates, scrums, status reporting, issue resolution, client communications, and end-to-end delivery across creative, production, strategy, and media teams.

Lead strategic product launches through the go-to-market lifecycle, coordinating Marketing, Enablement, Product, data, analytics, and executive stakeholders. Establish launch governance, playbooks, readiness milestones, reporting, and standard operating procedures. Use performance metrics and product insights to optimize launch strategies, identify risks, align cross-functional teams, and drive adoption and growth.

Own the strategy, qualification frameworks, routing logic, handoffs, governance, and performance optimization for AI-assisted xDR capabilities. Lead cross-functional alignment across Marketing, Sales, xDR, Revenue Operations, and Sales Operations. Translate business requirements into workflow specifications, guide implementation across GTM platforms, measure funnel outcomes, and optimize AI-to-human engagement, routing, and pipeline progression.

The Digital Operations Manager Intern will assist in managing digital project workflows, implementing strategies to optimize operations, and collaborating on performance metrics across various initiatives.

The Operations Manager Intern will assist in project management, process improvement, and staffing plans to support growth objectives in AI initiatives.

Own analytical product operations for corporate cards and spend management. Responsibilities include sizing roadmap opportunities, building investment cases, owning product reporting and dashboards, synthesizing customer feedback, analyzing strategic decisions, creating AI-assisted workflows, writing SQL, and presenting recommendations to leadership. The role partners across product, data, go-to-market, and leadership teams to improve decision-making and accelerate execution.

Lead design and scaling of People Operations systems, workflows, and lifecycle processes. Own HR technology (BambooHR, Lattice, Enboarder), drive automation and AI adoption, ensure compliance across Canada/US, and deliver reliable people data, reporting, and scalable operational infrastructure to support growth to 300+ employees.

Lead a 24-hour metal distribution operation delivering safe, efficient, and customer-focused execution. Oversee multi-shift supervisors and hourly teams, enforce safety and workplace discipline, manage inventory and material flow, drive performance with data and continuous improvement, and develop supervisors and a people-centered culture to meet service, quality, and productivity goals.

Lead end-to-end payroll and benefits for Canada and the U.S., ensure regulatory compliance, manage worker’s compensation and benefits carriers, execute onboarding/offboarding and HRIS maintenance, partner with Finance for reconciliations, and build payroll SOPs to deliver accurate, timely payroll and a seamless employee experience.

Build and own marketing attribution, PQL scoring, and funnel diagnostics to close gaps between self-serve and sales-managed motions. Run experiments to improve CAC and other efficiency metrics, partner with Growth PM and BDRs, and bring order to HubSpot/Salesforce/Braze integrations and reporting to become the trusted source of truth for Growth and Sales Ops.

Lead operations for facility management across client accounts, overseeing work order lifecycle, vendor and team performance, SLAs, client escalations, emergency preparedness, regulatory compliance, procurement collaboration, and continuous improvement initiatives.