Top Operations Manager Jobs in Toronto

Leads Responsible AI governance and operational oversight across McCain’s AI portfolio. Establishes standards, evaluation methods, risk classifications, stage-gate reviews, testing and red-teaming practices, portfolio reporting, audit readiness, and compliance controls. Partners with AI, Engineering, Risk, Privacy, Architecture, and business stakeholders to ensure AI solutions are safe, effective, transparent, reliable, and scalable. Provides governance leadership, continuous improvement, and people management while maintaining separation from use case intake and prioritization.

Lead renewal analytics and forecasting for direct and channel motions. Build renewal health scoring and predictive models, improve Clari and SFDC processes, surface churn and expansion insights, partner with RevOps/Finance/IT, automate reporting, and present recommendations to senior stakeholders to improve retention and renewal performance.

Build and ship internal data and AI products to help Product and Engineering teams. Analyze large structured and unstructured datasets, convert analyses into repeatable tools and dashboards, and drive end-to-end projects from scoping to launch and iteration. Use AI-assisted development tools responsibly, translate findings into decision-ready recommendations, and embed feedback loops and documentation for long-term adoption.

Own operational execution for complex AI data projects by creating operating plans, staffing and capacity models, workflows, schedules, quality standards, and milestones. Build and manage delivery teams, coordinate contractors and external partners, monitor progress, quality, costs, and risks, resolve blockers, and develop repeatable processes, tools, training, reporting, and operating routines that support scalable delivery.

Leads a team overseeing outsourced collection and recovery agencies and law firms. Owns vendor performance, compliance, customer experience, strategic network planning, technology improvements, budgeting, workforce analytics, process enhancements, and stakeholder collaboration. Drives agency onboarding, remediation, operational efficiency, and recovery performance while coaching internal associates and external partners.

Leads Canada supply chain operations for finished goods, spares, and accessories inventory. Responsibilities include supply and demand planning, inventory optimization, constraint mitigation, excess inventory reduction, forecasting, refurbishment demand capture, KPI dashboard reporting, and cross-functional coordination with sales, marketing, finance, warehouses, and headquarters. The role also drives customer service improvements, resolves operational issues, supports training, and provides leadership to achieve supply chain targets.

Coordinate cross-functional product go-to-market programs from planning through launch, adoption, and optimization. Build project plans, operating mechanisms, launch documentation, feedback loops, status updates, and decision logs. Partner with Product, Sales, Marketing, Enablement, Analytics, Finance, and leadership to align stakeholders, manage dependencies, identify blockers, and improve execution. Translate operational data and customer or field feedback into clear priorities and recommendations.

Coordinates cross-functional product go-to-market programs from planning through launch, adoption, and optimization. Builds project plans, operating mechanisms, documentation, feedback loops, status reporting, and decision processes. Partners with Product, Sales, Marketing, Enablement, Analytics, Finance, and leadership to align stakeholders, track dependencies, surface insights, improve workflows, and support product readiness and commercial execution.

Lead daily manufacturing, maintenance, quality, planning, and facilities teams to achieve safety, quality, delivery, productivity, and cost targets. Drive Lean/CI initiatives, monitor KPIs (Safety, Quality, Delivery, Cost, Productivity, OEE), manage schedules, budgets, preventive maintenance, and cross-functional projects to improve operational performance.

Own global strategy and operations for eBay seller discovery and storefronts. Develop business cases, identify buyer and seller needs, influence product roadmaps, lead go-to-market strategies, and track initiative KPIs. Partner cross-functionally with product, technology, marketing, trust, and seller engagement teams to deliver business-selling outcomes and improve seller success globally.

The Senior Support Operations Manager will support Lighthouse’s customer operations function for its hospitality AI platform. The posted description provides limited role-specific details, but indicates responsibility for customer operations within a rapidly scaling, customer-centric technology company. The role is full-time, hybrid, and based in Denver or Dallas.

Operate and mature the company’s security and compliance program by maintaining controls, policies, evidence, risk registers, vendor reviews, customer questionnaires, audit activities, privacy documentation, training, and incident-response readiness. Partner with engineering and cross-functional teams to manage remediation, assess security risks, support SOC 2 assurance, and improve customer evidence readiness without unnecessary bureaucracy.

Leads environmental waste operations for an assigned location or business unit, ensuring safe, compliant, efficient performance. Responsibilities include supervising and training staff, managing budgets and resources, preparing operational quotes, monitoring metrics, maintaining facilities, supporting permits and licenses, coordinating with regulators, controlling costs, improving workflows, and meeting customer service objectives. The role also provides technical guidance, manages personnel decisions, and leads complex cross-functional initiatives.

Leads global contingent workforce operations, SAP Fieldglass administration, platform optimization, workflow automation, AI-enabled improvements, governance, SOX controls, reporting, and operational readiness. Partners with Engineering, Procurement, Finance, Legal, Internal Audit, regional program managers, and MSP partners to deliver scalable, compliant workforce processes and technology implementations.

Lead and scale GitLab's AWS and GCP marketplace and funding operations. Own marketplace processes, administer hyperscaler tooling (Tackle.io, Salesforce), drive funding initiatives (SCA, MPOPP, MCCP), resolve escalations, build AI automation agents, govern processes, manage vendor relationships, and coordinate cross-functional stakeholders to ensure accurate, scalable hyperscaler go-to-market execution.

Oversee courthouse building operations, maintenance, subcontractors, contractors, staff assignments, SOPs, asset performance, budgets, compliance, and health and safety. Manage HVAC, electrical, mechanical, life safety, security, and other facility systems to meet operational and statutory requirements. Use CMMS to manage preventive maintenance, lead continuous quality improvement, monitor KPIs and SLAs, and provide technical direction. The role also manages on-call rotations and after-hours emergencies.

Own People data, reporting, employee records, and global benefits administration at a scaling AI company. Build trusted headcount, attrition, and cost reporting; define metrics; improve data quality and governance; support Rippling implementation; automate self-service reporting; and establish audit-ready controls. The role partners with HRIS, Finance, and IT while supporting employee operations across multiple countries, entities, EORs, and contractors.

Own marketing operations for a multi-product portfolio: implement tracking and attribution in HubSpot, build dashboards and reports, design marketing automation, manage data governance and compliance (GDPR/CCPA), collaborate cross-functionally with RevOps, and recommend/evaluate marketing technologies.

Lead and implement cross-functional operational projects, design and document scalable SOPs and workflows, build ClickUp automations, develop dashboards and reporting, manage knowledge and onboarding documentation, partner with department leaders, and support vendor onboarding and high-priority strategic initiatives.

Lead and scale global people operations for a growing nonprofit: own HRIS/ATS administration, compliance, compensation and benefits, people analytics, workforce reporting, onboarding/offboarding, and operational governance while partnering with leaders to improve employee experience across multiple countries.

Leads multiple Fraud Operations teams focused on disputes and compliance. Responsibilities include developing people leaders and individual contributors, setting operational strategy, improving productivity and quality, managing service levels and queue health, resolving complex risk events, driving cross-functional alignment, and implementing scalable process improvements. The role requires significant fraud operations and people leadership experience, strategic planning, change management, AI-enabled efficiency initiatives, and continuous improvement expertise.

Build and own the systems, data, processes, and infrastructure powering the company’s go-to-market engine. Responsibilities include CRM ownership, lifecycle and deal-stage definition, outbound optimization, ICP scoring, pipeline generation, forecasting, dashboard development, and identifying improvements across the full revenue funnel. Partner with Sales, Growth, Marketing, Business Operations, and leadership in a high-growth startup environment.

Lead and build the Product Operations function, managing analysts and cross-functional initiatives across Product, Engineering, BizOps, and Support. Establish execution processes, monitor ticket quality, identify recurring customer and product issues, improve workflows through tooling and AI automation, and translate frontline insights into product improvements. Coach team members, support onboarding, provide performance feedback, and communicate priorities, risks, and progress to leadership.

The Operations Manager oversees the performance of customer operations, ensuring service levels are met and driving employee engagement and continuous improvement.

The Customer Operations Manager oversees customer experience and sales results, leads a team, manages omni-sales programs, and ensures compliance with health and safety standards.