Top Operations Manager Jobs in Toronto

Leads Product and Design Operations by establishing planning, prioritization, launch readiness, feedback, research, onboarding, and KPI processes. Partners with Engineering, Finance, Marketing, Support, Legal, and Customer Success to improve product delivery. Builds Claude-enabled agentic workflows, manages vendors and tooling budgets, supports software capitalization processes, and drives operational transformation across Product and Design.

Lead renewal analytics and forecasting for direct and channel motions. Build renewal health scoring and predictive models, improve Clari and SFDC processes, surface churn and expansion insights, partner with RevOps/Finance/IT, automate reporting, and present recommendations to senior stakeholders to improve retention and renewal performance.

Leads Professional Services operations by building scalable planning, forecasting, capacity, resource management, delivery, financial, and reporting processes. Partners with Finance, Sales, Customer Success, Engineering, and Delivery to improve PSA, CRM, time-tracking, automation, service pricing, revenue recognition, and go-to-market alignment. Provides leadership visibility into pipeline, staffing, utilization, project economics, margins, and growth while driving operational maturity across distributed services organizations.

Manages Business Operations resource allocation, daily workflows, process improvement, operational roadmaps, and cross-functional delivery for registry activities. Leads a global team, oversees hiring and performance management, prioritizes stakeholder requests, monitors KPIs, reviews deliverables, and partners with Product and Engineering on automation, bug fixes, and workflow enhancements.

Leads global Business Operations for the Identity Digital Registry, overseeing resource allocation, workflow improvement, operational roadmaps, reporting, project coordination, and stakeholder satisfaction. Manages teams across Toronto and Dublin, partners with Product and Engineering on system improvements and automation, and oversees hiring, onboarding, coaching, performance management, KPIs, and capacity planning.

Leads commercial operating cadence, governance, planning, performance reviews, decision accountability, and cross-functional launch readiness for Takeda Canada. Coordinates integrated plans, workstreams, milestones, risks, dependencies, and leadership forums while translating data into decision-ready recommendations. Partners across commercial, analytics, marketing, sales, compliance, medical, legal, and regulatory teams. Drives operational improvement, responsible AI and automation adoption, compliance coordination, and execution follow-through across complex, matrixed initiatives.

Leads the design, delivery, coordination, and management of traffic signal, roadway lighting, and traffic operations projects. Prepares engineering drawings, specifications, reports, cost estimates, wiring diagrams, and power calculations; coordinates with utilities and agencies; oversees QA/QC, commissioning, inspections, and construction support. Serves as Authoring Engineer and technical leader, supervises staff, manages client relationships, and ensures compliance with Ontario regulations, standards, and engineering practices.

Leads a globally distributed AI and product operations team providing 24x5 coverage. Owns incident, problem, change, request, provisioning, escalation, onboarding, platform stability, and service metrics. Partners with engineering, InfoSec, compliance, vendors, and business teams to resolve root causes, improve automation and self-service, manage cloud consumption and budgets, and strengthen operational processes. Coaches remote engineers, builds cross-regional coverage, and communicates operational health to leadership.

Leads card fraud operations, including detection, investigation, authentication, prevention, and loss mitigation. Manages fraud professionals, monitors operational and risk metrics, analyzes emerging threats, strengthens controls, and ensures regulatory compliance. Partners with risk, technology, product, operations, law enforcement, card networks, and financial institutions. Drives process improvements, strategic initiatives, change programs, and talent development across a 24/7 banking fraud environment.

Partner with business leaders to scale operations and deliver high-impact cross-functional projects. Improve core processes, evolve user journeys, build actionable data reporting, prioritize growth roadmaps, implement and optimize enterprise software, and lead change management while coordinating stakeholders across the company.

Lead cross-functional, high-impact projects and embed with a core business function to improve processes, user journeys, and data reporting. Develop growth roadmaps, manage enterprise software implementations and integrations, coordinate stakeholders, and drive change from scoping through to delivery to scale business operations.

Lead daily plant operations, set production and quality standards, coordinate with engineering, maintenance, procurement and quality, manage multi-shift teams, improve processes, revise schedules, and develop direct reports.

Leads Build Operations for engineering and product teams, restoring execution capacity, establishing operating rhythms, managing dependencies, and creating shared visibility across Build and go-to-market. Manages a team of four, drives cross-functional programs, secures stakeholder alignment and resources, enables adoption, documents decisions, and implements AI-powered workflows to improve efficiency.

Operate and mature the company’s security and compliance program by maintaining controls, policies, evidence, risk registers, vendor reviews, customer questionnaires, audit activities, privacy documentation, training, and incident-response readiness. Partner with engineering and cross-functional teams to manage remediation, assess security risks, support SOC 2 assurance, and improve customer evidence readiness without unnecessary bureaucracy.

Leads Responsible AI governance and operational oversight across McCain’s AI portfolio. Establishes standards, evaluation methods, risk classifications, stage-gate reviews, testing and red-teaming practices, portfolio reporting, audit readiness, and compliance controls. Partners with AI, Engineering, Risk, Privacy, Architecture, and business stakeholders to ensure AI solutions are safe, effective, transparent, reliable, and scalable. Provides governance leadership, continuous improvement, and people management while maintaining separation from use case intake and prioritization.

Manages end-to-end customer operations for Novartis’ Radioligand Therapy portfolio, including orders, delivery, invoicing, communications, reporting, issue resolution, and customer satisfaction. Coordinates with supply chain, manufacturing, quality, medical, regulatory, marketing, field, accounting, and finance teams. Uses analytics to identify risks, improve processes, support therapy adoption, and maintain compliant, patient-first operations.

Leads Team Leaders and oversees service-level performance, revenue goals, operational reporting, staffing, client relationships, coaching, and continuous improvement. The role manages direct reports, conducts performance reviews, resolves employee issues, supports client business reviews, and ensures operational and financial expectations are achieved while maintaining company standards.

Oversee B2B sales operations for Google products, leading cluster teams, client relationships, revenue performance, and business continuity. Develop sales strategies, coach managers and sales staff, monitor performance metrics, manage operating profit and forecasts, resolve client issues, and lead improvement initiatives. The role requires strong technology sales experience, Google Cloud knowledge, analytical capabilities, stakeholder management, and the ability to develop teams and long-term business opportunities.

Leads end-to-end campaign, promotional, CRM, and front-end content operations for Fanatics Casino. Oversees delivery from briefing through QA, deployment, monitoring, and post-launch review; manages incident response, operational governance, compliance controls, and release readiness. Coaches and develops the operations team, improves processes and reporting, coordinates on-call coverage, and partners with CRM, Product, Engineering, Commercial, Legal, Compliance, Customer Support, and VIP teams to protect player experience and operational performance.

Own the technical and automation engine for the go-to-market organization. Drive the GTM technology roadmap, automate workflows, translate business needs into technical requirements, oversee UAT, establish data governance and dashboards, and lead enablement and change management. Partner with Marketing, Sales Operations, Customer Adoption, and Data & Analytics to improve customer lifecycle processes and revenue execution.

Own the annual GTM planning cycle, including capacity modeling, territory design, quota setting, incentive compensation, and Salesforce deployment. Govern sales compensation data, territories, and quotas while partnering with Sales, Finance, IT, and Business Applications. Lead GTM systems roadmaps, automation initiatives, and cross-functional projects to improve scalability, accuracy, and operational efficiency.

Manage business operations for the Services organization, including Implementation, Installation, and Customer Education. Optimize workflows, monitor performance, manage recurring business processes, produce Salesforce reports, and lead strategic projects that improve customer experience and team efficiency. Partner with Sales, Support, Product, and leadership on forecasting, territory alignment, QBRs, resource allocation, and operational decision-making in a high-growth SaaS environment.

Leads product operations by building data insights, dashboards, scalable operating models, and cross-functional processes. Evaluates product-management systems, develops strategies and execution roadmaps, conducts competitive and pricing analyses, and advises product, engineering, design, and go-to-market teams. The role requires senior stakeholder influence, independent problem-solving, change leadership, and coaching of junior colleagues in a software or technology environment.

Own global business operations workflows, including the Global Fonts Program and Player Data Compliance initiatives. Coordinate studios and corporate teams across Legal, Privacy, Procurement, Publishing, and Engineering. Maintain compliance records, contracts, approvals, and risk-tracking systems; manage vendor proposal workflows; optimize operational processes using tools such as Airtable, Jira, Confluence, and generative AI. Provide project management support for software migrations, tool rollouts, and M&A integration initiatives.

Leads outbound sales operations for client accounts, managing cluster teams, client relationships, revenue, profitability, performance metrics, and business continuity. Develops sales strategies, coaches leaders and sales teams, drives performance improvement, identifies growth opportunities, and represents client interests to senior management. Oversees compliance, forecasting, stakeholder engagement, performance reviews, and continuous improvement initiatives while maintaining customer satisfaction and account growth.