Top Operations Manager Jobs in Toronto

Build and own the systems, data, processes, and infrastructure powering the company’s go-to-market engine. Responsibilities include CRM ownership, lifecycle and deal-stage definition, outbound optimization, ICP scoring, pipeline generation, forecasting, dashboard development, and identifying improvements across the full revenue funnel. Partner with Sales, Growth, Marketing, Business Operations, and leadership in a high-growth startup environment.

The Operations Manager oversees the performance of customer operations, ensuring service levels are met and driving employee engagement and continuous improvement.

The Customer Operations Manager oversees customer experience and sales results, leads a team, manages omni-sales programs, and ensures compliance with health and safety standards.

Leads creative resourcing and production traffic for a high-volume account, including capacity planning, resource allocation, workload balancing, staffing forecasts, and cross-functional coordination. The role expands into integrated project management, overseeing project plans, estimates, scrums, status reporting, issue resolution, client communications, and end-to-end delivery across creative, production, strategy, and media teams.

Lead strategic product launches through the go-to-market lifecycle, coordinating Marketing, Enablement, Product, data, analytics, and executive stakeholders. Establish launch governance, playbooks, readiness milestones, reporting, and standard operating procedures. Use performance metrics and product insights to optimize launch strategies, identify risks, align cross-functional teams, and drive adoption and growth.

Own the strategy, qualification frameworks, routing logic, handoffs, governance, and performance optimization for AI-assisted xDR capabilities. Lead cross-functional alignment across Marketing, Sales, xDR, Revenue Operations, and Sales Operations. Translate business requirements into workflow specifications, guide implementation across GTM platforms, measure funnel outcomes, and optimize AI-to-human engagement, routing, and pipeline progression.

The Sales Operations Specialist will drive operational excellence, enhance sales efficiencies, perform data analysis, and support forecast meetings while collaborating cross-functionally to optimize revenue operations.

Leads design operations programs that operationalize AI agents, plugins, MCP integrations, and automated workflows across a 60+ person design organization. Drives AI adoption, governance, evaluation, design-system change management, accessibility programs, enablement workshops, documentation, and measurement of business impact. Partners with design, product, engineering, research, and content teams to scale efficient, consistent, and innovative design practices.

Manage the commercial and operational infrastructure for global channel partnerships. Responsibilities include maintaining partner agreements, pricing and discount frameworks, approved vendor status, price books, order booking processes, deal registration, enablement content, partner portal requirements, and channel team onboarding. The role collaborates with RevOps, Legal, Finance, Product, procurement teams, and channel leadership to standardize processes and improve partner operations.

Own and optimize Optro’s marketing technology stack, primarily Marketo and Salesforce. Manage lead lifecycle, scoring, nurture programs, integrations, email operations, attribution, tracking, data quality, and documentation. Troubleshoot system issues, direct external execution partners, support Demand Generation, Events, and Sales, and introduce AI-powered automation to improve marketing operations.

Own analytical product operations for corporate cards and spend management. Responsibilities include sizing roadmap opportunities, building investment cases, owning product reporting and dashboards, synthesizing customer feedback, analyzing strategic decisions, creating AI-assisted workflows, writing SQL, and presenting recommendations to leadership. The role partners across product, data, go-to-market, and leadership teams to improve decision-making and accelerate execution.

Lead a 24-hour metal distribution operation delivering safe, efficient, and customer-focused execution. Oversee multi-shift supervisors and hourly teams, enforce safety and workplace discipline, manage inventory and material flow, drive performance with data and continuous improvement, and develop supervisors and a people-centered culture to meet service, quality, and productivity goals.

Own and build Caseware’s global procurement function, including strategic sourcing, technology and SaaS negotiations, vendor management, contract and renewal processes, procurement analytics, governance, and automation. The role establishes scalable operating models, policies, controls, dashboards, and supplier management practices while partnering with Legal, Finance, IT, Information Security, and senior leadership to improve commercial outcomes, compliance, visibility, and third-party spend management.

Build and own marketing attribution, PQL scoring, and funnel diagnostics to close gaps between self-serve and sales-managed motions. Run experiments to improve CAC and other efficiency metrics, partner with Growth PM and BDRs, and bring order to HubSpot/Salesforce/Braze integrations and reporting to become the trusted source of truth for Growth and Sales Ops.

Leads the technical support team and oversees helpdesk service delivery, incident resolution, SLAs, user training, and support performance. Manages IT budgets, vendors, cybersecurity compliance, infrastructure deployments, policies, and hardware, software, and network support. Partners with business stakeholders to improve user satisfaction, technical adoption, service efficiency, and root-cause resolution across facility operations.

Leads ballpark operations and fan services for Blue Jays games, concerts, and Rogers Centre events. Oversees full-time and part-time teams, staffing, recruitment, training, scheduling, service recovery, accessibility support, event execution, and operational improvements. Partners with internal departments and external vendors, manages escalated issues, develops procedures and training, monitors budgets, and supports inclusive, safe, memorable fan experiences in a high-volume live event environment.

Leads ballpark game-day and event operations for baseball games, concerts, and special events. Responsibilities include recruiting, onboarding, staffing readiness, training, coaching, scheduling administration, communications, uniforms, payroll coordination, incident follow-up, and operational documentation. The role serves as an on-site leader, partners with internal teams, resolves service and staffing issues, and drives process improvements to support safe, efficient, consistent fan and staff experiences.

Lead national operations across Canadian studios to standardize project initiation, budgeting, scheduling, and reporting. Oversee project delivery and controls, drive process improvements and SOPs, support financial forecasting and commercial discipline, mentor project managers, and enforce compliance, QA/QC, and risk management to improve commercial performance and scalable delivery.

Manage daily imaging operations, optimize workflow and capacity planning, maintain imaging equipment and DR processes, support and train staff, coordinate chain-of-custody/security, and represent the branch on DMS operations and implementation calls.

Leads global Procure-to-Pay and Order-to-Cash operations, including vendor payments, expenses, invoicing, collections, cash application, and dispute resolution. Manages AP and AR teams, maintains internal controls, monitors financial KPIs, supports close and cash forecasting, and drives automation and process improvements. Partners with FP&A, Accounting, Sales, Legal, Tax, and Treasury across multi-entity operations.

Partner with the VP of Sales to lead strategic, cross-functional projects that optimize sales processes and tools. Analyze funnel and performance data, support forecasting and territory planning, build dashboards and business cases, and drive change through experimentation and stakeholder collaboration.

Partner with business leaders to scale operations and deliver high-impact cross-functional projects. Improve core processes, evolve user journeys, build actionable data reporting, prioritize growth roadmaps, implement and optimize enterprise software, and lead change management while coordinating stakeholders across the company.

Manages daily grain facility operations, staffing, maintenance, safety, quality, logistics, grain processing, profitability, shrink reduction, and facility upkeep. Leads employee training and performance management, safety investigations, food safety compliance, operating and capital budgeting, and financial reporting. Requires a bachelor’s degree and 5–7 years of relevant experience.

Lead a team of Care Experience Coordinators overseeing intake, scheduling, staffing, performance management, reporting, and on-call support. Ensure client-field staff matching, manage attendance and overtime, recruit and train coordinators, liaise with partners and OHaH, document SOPs, handle incidents and payroll/HR queries, and drive continuous improvement and business development for home care services.

Lead pricing and operations strategy for vehicle markets by building dashboards and forecasts, optimizing funnel conversion, designing day-0 pricing and aging rules, modeling inventory mix, defining disposition routing, and running OKR-driven business reviews to turn analytics into cross-functional execution.