Top Operations Manager Jobs in Toronto

Lead cross-functional projects to solve high-impact operational, GTM, and partnership problems. Build and optimize scalable processes, set and track operational KPIs with founders, analyze data to improve product and customer experience, and drive initiatives end-to-end.

Oversee boutique operations to maximize productivity and client experience: manage inventory (RFID, cycle counts, shipping/receiving), cash handling, after-sales/repairs, budgets, SOPs and systems, lead change initiatives, train and coach staff, maintain boutique image and vendor/contractor relationships.

Lead Customer Success operations to scale post-sales workflows: design onboarding-to-expansion journeys, build CS operating systems and tooling, develop health scoring and forecasting, create account planning and risk programs, automate workflows, and deliver dashboards and insights that improve retention, expansion, and operational efficiency.

Lead operational management and support of the enterprise data platform (primarily Snowflake), ensuring stability, scalability, observability, incident management, and migration from SQL Server. Manage data operations team, establish runbooks/SLAs, coordinate cross-functional readiness, drive continuous improvement, and ensure governance, compliance, and performance of data pipelines and platform services.

Lead and manage global operational workflows and compliance programs (e.g., Global Fonts, Player Data Compliance). Serve as central liaison between studios and corporate teams, manage vendor proposals and contract tracking, maintain tracking systems, deprecate high-risk assets, optimize processes using modern tools, and provide project management support for software migrations, tool rollouts, and M&A integration.

Lead product operations analytics to convert raw product and business data into actionable insights. Build dashboards and decks, define KPIs, partner with Data & Analytics to establish metrics frameworks, translate business questions into data requirements, enable cross-functional teams, present roadmap recommendations, and leverage AI/LLMs to automate workflows and reporting to drive revenue, retention, and growth.

Partnering with Head of Finance, drive FP&A, forecasting, and strategic analyses (pricing, GTM ROI, new product launches). Build financial models, automate reporting, support embedded finance products, and contribute to corporate development and investor reporting while partnering cross-functionally with Sales, Product, and Engineering.

Lead cross-functional product programs, manage product org communications and cadences, develop onboarding and enablement, administer product tooling and governance, optimize processes using analytics and AI-driven automation, and track performance metrics to drive scalable operational excellence for the Auth0 Product organization.

Manage and lead a team of Facility Service Managers to achieve SLAs, ensure regulatory and safety compliance, develop and implement processes, handle vendor invoice escalations, support client onboarding and reporting, drive continuous improvement, and maintain client satisfaction through timely operational issue resolution.

Lead country-level study startup, execution, vendor oversight, and close activities for low-complexity or portioned studies. Manage country teams, risk mitigation, TMF/ISF oversight, regulatory/EC submissions, recruitment planning, and ensure compliance with ICH-GCP and company standards. Provide local intelligence, drive operational deliverables, and support implementation of eClinical tools and decentralized trial options.

Lead design and scaling of People Operations systems, workflows, and lifecycle processes. Own HR technology (BambooHR, Lattice, Enboarder), drive automation and AI adoption, ensure compliance across Canada/US, and deliver reliable people data, reporting, and scalable operational infrastructure to support growth to 300+ employees.

Manage operational effectiveness of client programs, mentor operations staff, analyze and report program performance, implement analytics and IT solutions, oversee data systems, and drive process improvements across North America programs.

Lead seasonal staff and manage logistics for junior and group residential programmes across multiple North American centres. Responsibilities include accommodation, transport and schedule coordination, budget and timesheet management, staff recruitment/training/supervision, health & safety compliance, client liaison, and programme quality assurance. Role requires hands-on operations management during busy summer periods.

Manage partner-facing support and delivery operations: proactively analyze support channels, run ticketing and scheduling systems, triage and route requests, track deployments and utilization, build self-service documentation, and work with cross-functional teams to drive issues to resolution while improving operational systems and using AI tools for queue management and reporting.

Manage daily operations of a Canadian Workers' Compensation claims team, ensuring compliant, timely adjudication and cost containment. Oversee KPIs, inventory, escalations, stakeholder relationships, hiring, coaching, training, and process improvements using data analytics and automation to drive efficiency and reduce claim costs.

Manage end-to-end marketing operations: lead routing and lifecycle, campaign execution, HubSpot administration and HubSpot-Salesforce sync, data quality and attribution, reporting and dashboards, and cross-functional enablement to optimize pipeline generation and campaign performance.

Own and stabilize the marketing tech stack, ensure data quality and attribution, enable integrations between marketing channels and Salesforce, automate lifecycle and campaign workflows, lead MarOps projects, and drive cross-functional alignment across Marketing, RevOps, Analytics, and Data Engineering.

Build and own top-of-funnel revenue operations for enterprise GTM: design lead acquisition, ABM and nurture processes, govern campaign production and attribution, drive BDR/account prioritization, implement TOFU reporting, and serve as business process owner for Marketo/Salesforce/LeanData/ZoomInfo stack while leading change management and AI-enabled workflow improvements.

Lead GTM strategy and operations for Global Sales: design segmentation, territory and coverage models, build data-driven investment cases, analyze funnel performance, own WBR/MBR cadence and dashboards, run cross-functional projects from PRD to launch, and champion AI and automation to increase sales productivity.

Own and administer the marketing tech stack and execute integrated multi-channel demand-generation campaigns. Configure HubSpot workflows and landing pages, manage paid acquisition and budgets, define lead handoff and attribution with Sales, build performance dashboards, document SOPs, and train teams to drive pipeline and revenue.

Manage the marketing tech stack and execute multi-channel demand generation campaigns. Configure HubSpot workflows, optimize paid acquisition (search, social, PPC), build dashboards and attribution models, align lead handoff with Sales, and document SOPs and playbooks to drive pipeline and revenue.

Manage and oversee trade operations for credit investment teams, including trade confirmation, settlement, reconciliations, payment processing, bank/custodian relationships, derivative and collateral settlements, SOC 1 framework enhancement, team oversight, KPI/SLA monitoring, and resolving exceptions across multiple systems.

Manage execution of airport-focused programs and product configurations, support compliance workflows, assist launches and QA, monitor performance with analytics, own assigned projects end-to-end, troubleshoot issues, and drive process improvements in coordination with Engineering, Product, and cross-functional partners.

Lead Finance Operations teams across AP, AR, and RTR, ensuring compliance, operational excellence, and stakeholder management while driving continuous improvement initiatives.

The Senior Renewal Operations Manager builds and scales operations for high-volume renewals, ensuring reporting accuracy, data integrity, and operational processes across teams.