Top Operations Manager Jobs in Toronto

Owns the strategy, design, implementation, governance, analytics, and continuous improvement of global sales compensation programs. Responsibilities include designing quotas, commissions, accelerators, and SPIFFs; configuring Xactly and Salesforce; managing launches, documentation, compliance, disputes, reporting, and training; and partnering with Sales, Finance, HR, and executive leadership to align incentives with business goals.

Manage deal desk operations by reviewing quotes, orders, contracts, pricing, discounts, and policy compliance. Coordinate with Sales, Finance, Legal, Product, Billing, and Order Management to structure complex transactions and ensure accurate quote-to-cash execution. Improve approval workflows, quoting rules, and business processes; monitor cycle time and booking quality; maintain audit trails; resolve discrepancies; and train Sales teams. Support forecasting, cancellations, compensation inputs, and ad hoc analysis.

Leads business management and operational execution for BMO’s Employee and Community Giving programs. Responsibilities include strategic planning, governance, reporting, change management, stakeholder engagement, vendor support, budgeting, risk and compliance coordination, process improvement, and technology enablement. The role develops dashboards and recommendations, monitors performance, manages operational readiness, and drives automation and AI-enabled efficiencies across internal and external partners.

Own product marketing for Jobber’s Operations portfolio, including customer research, positioning, messaging, packaging input, go-to-market strategy, launch execution, adoption, and ongoing learning. Partner with Product, Sales, Customer Success, Analytics, and Marketing to communicate customer value, overcome switching barriers, support commercial outcomes, and equip customer-facing teams. Use customer insights, competitive analysis, funnel data, cohort evidence, and AI to improve marketing effectiveness and adoption.

Own global operational workflows, compliance tracking, vendor proposal coordination, and cross-functional projects across Zynga’s game studios and corporate teams. The role manages data integrity, software clearances, contracts, approval workflows, and risk mitigation initiatives. It also supports process optimization using tools such as Gemini, software migrations, tool rollouts, and M&A integration. Success requires strong stakeholder communication, documentation, organization, autonomy, and the ability to translate legal or technical requirements into actionable processes.

Leads the development and continuous improvement of global HR Operations, including employee lifecycle processes, HR data governance, reporting, audit readiness, service delivery, documentation, and technology enablement. Partners across HR, IT, Payroll, Finance, and Legal to standardize, automate, and improve processes using Workday, ServiceNow, self-service, chatbot, and AI-enabled solutions.

Manage global marketing automation, Salesforce Marketing Cloud workflows, database health, lead processing, email nurture programs, campaign calendars, reporting, dashboards, and KPI tracking. Coordinate cross-functional stakeholders, optimize campaign processes, document best practices, and use AI and automation tools to improve efficiency and performance. The role requires managing integrated campaigns, workflows, dependencies, and marketing technology adoption across global teams.

Own the revenue operations backbone for Sales, Customer Success, and Partnerships. Manage forecasting cadences, CRM and sales technology administration, pipeline and attribution analysis, quota and territory support, data quality, QBR preparation, and variable compensation support. Drive cross-functional tooling, process, and integration initiatives to completion while partnering with Finance, Legal, Deal Desk, and GTM leadership.

Own legal operations, contract lifecycle management, agreement triage, templates, repositories, outside counsel billing, legal spend, corporate governance, cap table maintenance, transaction support, and claims and litigation coordination. Administer legal technology, build operational dashboards, improve workflows through automation, and partner with Finance, Accounting, People Operations, Compliance, and business teams.

Manages clinical pharmacy operations for managed care and PBM programs. Oversees formulary management, drug utilization review, prior authorization, clinical quality assurance, pharmacy benefit compliance, staff performance, regulatory standards, and recommendations for Pharmacy and Therapeutics committees. Coordinates with internal departments, providers, agencies, and PBM partners to support cost-effective pharmaceutical utilization and quality of care.

Oversee building operations and technical service delivery across an industrial property portfolio. Responsibilities include preventative maintenance, compliance, HVAC and building systems oversight, sustainability and Net Zero initiatives, vendor management, capital planning, budgeting, tenant improvements, inspections, safety, reporting, and technology adoption. Lead and develop Building Operators and Operations Coordinators while collaborating with property, leasing, development, finance, sustainability, and other stakeholders to improve building performance, tenant experience, and asset value.

Own and deliver complex technical, business, and organizational programs from problem definition through handoff. Partner with engineering, product, design, finance, and GTM teams to align priorities, resolve dependencies, improve execution, and provide leadership with progress, risk, and resource visibility. Help establish TPM practices, processes, hiring, and onboarding while applying data-driven program management and AI-enabled operational improvements.

Leads the Security Operations Centre's platform engineering, resilience, automation, AI, data pipeline, SIEM, XDR, and compliance capabilities. Develops the SOC modernization strategy, ensures platform availability, security, recoverability, data integrity, and auditability, and manages engineers and strategic vendors. The role partners with technology, identity, cloud security, compliance, audit, and executive teams to reduce cybersecurity risk and deliver reliable, scalable services across Canada.

Leads 24/7/365 Technology Operations Centre services, including monitoring, observability, event management, incident recovery, and operational support for critical business services. Establishes standards, metrics, and service requirements; evaluates monitoring and automation solutions; partners with technology and business leaders; and leads, coaches, and develops technical professionals while driving reliability, service excellence, and continuous improvement.

Own the strategy and roadmap for a cloud-native, AI-powered security operations platform. Lead the full product lifecycle, conduct customer and market research, prioritize requirements, define features, and collaborate with engineering, AI, UX, sales, customer success, and services teams. The role focuses on agentic AI, visual AI, workflow automation, and simplifying complex B2B security operations experiences for high-tempo operations centers.

Leads operational execution, governance, risk mitigation, and continuous improvement for retail and institutional investment fund products. Oversees readiness for launches, mergers, terminations, reorganizations, and product changes. Serves as an operational subject matter expert, supports strategic initiatives, manages escalations, and leads enterprise projects affecting investment products. Requires substantial asset or wealth management experience, knowledge of Canadian investment funds, fund accounting, custody operations, and cross-functional project leadership.

Leads financial operations and reporting, including accounts receivable, accounts payable, inventory accounting, financial close, consolidations, reconciliations, IFRS matters, internal controls, SOX compliance, and audit coordination. Oversees process improvements, automation, system controls, cross-functional initiatives, and team development while ensuring accurate and timely financial reporting.

Own the live-ops strategy and continuous optimization of Angry Birds Dream Blast. Manage events, offers, game economy, progression, rewards, difficulty, and feature updates. Use player data, SQL, experimentation, and A/B testing to improve engagement, monetization, retention, and performance. Translate strategy into roadmaps and priorities, coordinate cross-functional teams, manage game configurations, and evaluate the impact of live changes.

Leads workplace operations and executive support across Canadian offices, overseeing facilities, front-of-house services, executive assistants, vendors, budgets, events, real estate coordination, health and safety, business continuity, crisis readiness, and workplace experience. The role manages teams, coordinates enterprise partners and local projects, ensures compliance and service standards, supports office changes and relocations, and uses data, Microsoft 365, AI, and workplace systems to improve performance and controls.

Own pricing, packaging, monetization, go-to-market, and platform requirements for Kinaxis operations orchestration products. Build usage-based pricing and unit-economics models, define metering and entitlement capabilities, track commercial metrics, support sales enablement, and represent the product with executives, customers, and partners. The role requires hands-on large language model development, technical fluency in enterprise platforms, SQL-based analysis, B2B product launches, and up to 20% travel.

Leads regional mobile HVAC, refrigeration, and multi-trade teams across multiple client sites. Oversees scheduling, preventive and corrective maintenance, service quality, safety compliance, standard operating procedures, client satisfaction, cost savings, capital planning, and subcontractor performance. Provides team leadership, coaching, performance management, and reporting to account leaders and senior management while ensuring service agreements and regulatory requirements are met.

Leads sales operations strategy, processes, systems, and analytics. Responsibilities include territory planning, quota setting, CRM data governance, dashboard and reporting development, pipeline and forecast optimization, cross-functional process improvements, sales compensation and enablement operations, sales technology integration, and advising sales leadership through data-driven insights.

Own marketing operations and top-of-funnel growth across direct SMB and accountant/bookkeeper channels. Administer and optimize HubSpot and the broader marketing technology stack, build AI-powered automations, manage lead routing and enrichment, develop attribution models, and create trusted KPI dashboards and reports. Partner with marketing, sales, and leadership to identify funnel friction, improve processes, communicate recommendations, and scale operational infrastructure.

Leads operations for two warehouses and transportation services, overseeing warehouse performance, staffing, safety, vendors, capacity, inventory, freight, and operational KPIs. Partners with sales and corporate teams to align service capacity with commercial commitments, improve customer and division profitability, manage budgets, optimize costs, support pricing decisions, and implement continuous improvement initiatives. Develops teams and manages strategic operational planning across the division.

Build and scale legal operations for a growing AI and semiconductor company. Lead legal technology selection, migrations, workflow automation, commercial contract administration, NDA negotiation, KPI development, vendor and outside counsel oversight, document management, and litigation, M&A, and investor diligence support.