Operations Manager

Make your next move an expert one.

At Colliers it’s not our success that sets us apart, it’s how we achieve it. Our people are passionate, take ownership and always do what’s right for our clients, people and communities.

Why Colliers?

Our enterprising environment needs your expertise to facilitate Colliers’ continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

***This position is for an Operations Manager for a commercial office building in downtown Toronto.***

About you

As an Operations Manager within our REMS team, you'll be pivotal in working with a commercial office building downtown.  You oversee the daily operation and routine maintenance of the physical building systems and tenant requests.  You are driven by customer service and take pride in the quality of work and service delivered by your team.  You work well with individuals at all levels, including clients, external vendors, and corporate teams (HR, IT, Leasing, etc.), and you work collaboratively with the general manager and other on-site management team members. You have a strong track record in leading, managing and successfully carrying out large capital projects and implementing preventive maintenance plans for large commercial assets.  You meet and exceed business objectives, ensuring consistent achievement of all KPIs and operational finances. You are forward-thinking and innovative.  This is an opportunity to leverage your expertise to help us lead our industry into the future.

In this role

• Provide guidance and training to the building operations team. 

• Able to effectively multitask and to recognize and address important and time-sensitive tasks.    

• Ability to review operations to implement energy efficiency programs and to operate the building in accordance with sustainability programs. 

• An understanding of expense controls and the ability to operate within established budgets. 

What you’ll bring 

• Minimum of 3-5 years progressive building operations experience and 5+ years of progressive leadership experience, including managing client and tenant relationships (Class A)

• A track record of preparing, writing and presenting business cases for capital projects from budgeting to completion. 

• Demonstrated Problem-solving (teams, Clients, Vendors, Tenants)

• Strategic thinking, innovative sourcing and implementing cost-effective savings

• Acquainted with all aspects of emergency management and supporting emergency response teams

• Experienced with writing and managing the tendering process for large-scale contracts (RFQ/RFP) and client business cases

• Proven decisive and effective decision-making is an asset.  

• Experience working with other departments is an asset (construction, accounting, leasing)

• Experience in managing and implementing ESG projects is preferred

• A track record of leading and managing building operation departments

• Experience with Critical Systems Environments

• SMA and FMA designation, BES, SMT, HVAC technician or 5th/4th Class Engineer certified or equivalent preferred. 

• RPA designation or equivalent preferred

Bonus skills and experience 

• Knowledge of Direct Digital Controls systems operation and troubleshooting. 

• Ability to oversee tenant build-outs and property improvement projects. 

• Experience preparing and working with a property operations budget. 

• Knowledge of building and fire codes. 

• Ability to work with computer applications (Word, PowerPoint, Excel, etc.), a smartphone, and/or another device. 

• Experience with Yardi, Angus, or Building Engines work order system

• Valid driver’s license

What we offer: 

• Innovative projects: Work on cutting-edge initiatives that shape our communities, drive our growth, and make a tangible impact.

• Career growth: Advance your career and achieve your goals with industry-leading training and development programs.

• Competitive benefits & compensation: Enjoy a comprehensive and flexible benefits package along with competitive compensation that rewards your contributions and supports your well-being.

• Collaborative culture: Join our enterprising team where innovation thrives, collaboration is key, and our people are empowered to be their authentic selves and do their best work.

• Diversity, Equity & Inclusion: Our robust North American Diversity & Inclusion Program features eight Employee Resource Groups (ERGs), where you can connect, learn, and contribute to a diverse and supportive community. Learn more: https://www.collierscanada.com/en-ca/careers/diversity-and-inclusion

• Global network: Join a global team of 22,000 professionals across 68 countries, where you'll expand your network and learn from experts in a dynamic international community. Accelerate your career and enhance your expertise as you connect and collaborate with top talent around the world.

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Make your next move an expert one and join us as we lead the industry into the future.

Applicants must be currently authorized to work in Canada on a full-time basis. The employer will not sponsor applicants for work visas.

Direct applicants only please, no agencies.

Colliers is an equal opportunity employer and values diversity in its workforce. Colliers encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at careers@colliers.com.