The Business Operations Manager advises divisional leadership through operational analysis, performance reporting, workforce and resource planning, budgeting, forecasting, and business intelligence. The role coordinates cross-functional initiatives, monitors risks and priorities, supports organizational effectiveness, and leads process redesign, business transformation, and continuous improvement efforts. It partners with Finance, People & Culture, Risk, IT, and other corporate teams to improve execution and support strategic objectives.
Infrastructure Ontario (IO), an Ontario crown corporation, provides a wide range of services to support the Ontario government’s initiative to modernize and maximize the value of public infrastructure and realty. IO has been recognized domestically and internationally for the way it does business and the success it has had with its major projects, real estate services, infrastructure lending, commercial projects, and development mandate. IO delivers some of the most complex, ambitious commercial and land development solutions for the Province and continues to evolve and expand its capabilities to maximize its public impact and deliver on its vision of creating a connected, modern and competitive Ontario.
Position Purpose:
The Business Operations Manager serves as a strategic partner to divisional leadership, supporting business planning, operational performance, workforce planning, and organizational effectiveness initiatives. The role provides operational insights, reporting, resource planning, and business analysis that enable informed decision-making and successful execution of divisional priorities. Working across business units and corporate enabling functions, the position helps strengthen operational discipline, improve organizational performance, and support the delivery of strategic objectives.
There are two (2) positions available, one supporting our Development and Asset Management (DEVAM) division and the other supporting Strategic Enterprise Services (SES) and Commercial and Technical Services (CTS).
What You Will Do:
- Provide strategic advice, operational insights, and decision-support analysis to divisional leadership on business priorities, risks, performance, and organizational effectiveness.
- Lead workforce and resource planning activities, including capacity assessments, staffing forecasts, resource tracking, and coordination with Finance and People & Culture.
- Develop performance reports, dashboards, analytics, and business intelligence tools that improve visibility into divisional performance and support data-driven decision-making.
- Monitor operational priorities, initiatives, risks, and dependencies, identifying opportunities to improve execution and achieve business objectives.
- Coordinate and strengthen relationships between business divisions and corporate partners, including Finance, People & Culture, Risk, IT, Enterprise Operations, and Data teams.
- Support budgeting, forecasting, quarterly reviews, and business planning processes by coordinating inputs, analysis, approvals, and reporting activities.
- Facilitate issue resolution, cross-functional collaboration, and the successful execution of divisional priorities.
- Lead and support operational improvement, process redesign, business transformation, and continuous improvement initiatives that enhance organizational effectiveness.
Who You Are:
- University degree in Business Administration, Commerce, Public Administration, Finance, Economics, Management, or a related discipline an asset.
- Several years of experience in business operations, strategic planning, resource planning, management consulting, enterprise operations, or a related business management function.
- Experience providing strategic advice, operational analysis, reporting, and recommendations to senior leaders and executives.
- Strong analytical skills with experience developing, working with and interpreting operational, workforce, financial, and performance data sets to support business decision-making.
- Experience coordinating cross-functional initiatives and building strong relationships with diverse stakeholder groups across an organization.
- Demonstrated experience supporting workforce planning, operational effectiveness, organizational improvement, business transformation, or continuous improvement initiatives.
What We Offer:
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
- A defined contribution pension plan, where IO contributes the equivalent of 5% of a full-time employee’s annual salary, with an option for IO to match an additional 5% contribution made by the employee. IO also offers a Group Retirement Savings Plan and Group Tax Free Savings Account, designed to help IO colleagues plan and save for their future.
- A comprehensive package that covers health, dental, vision, out-of-country care, paramedical services, and more.
- A pregnancy and parental leave program that offers expecting, eligible employees a top-up to 95% of their annual base salary for 31 weeks, and our parental leave program offers eligible employees a top-up to 95% of their annual base salary for 15 weeks.
- Access to our $1000 Healthcare Spending Account to top up expenses not covered in the benefits program and a Lifestyle Account that expands the eligibility of health and wellness options and can include coverage for gym memberships and fitness equipment, nutrition counselling or financial planning.
- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being. IO will also cover the costs associated with up to two membership and license fees per year for eligible colleagues if directly related to the employee’s role.
- Access to a suite of virtual healthcare options to support non-urgent medical needs.
- A convenient, central location at 1 Dundas St West, easily accessible by public transit.
We offer a competitive salary range of $115,100 to $127,500 (P5 level), pay will align with skills, knowledge and experience of the candidate.
This posting will close on Friday November 13, 2026 at 11:59 pm.
Interviews will occur on a rolling basis until the role is filled.
After reviewing the qualifications listed above, we want you to know that we understand you may not meet all the qualifications described, but still encourage you to apply, as you may have other relevant expertise and experience that you can bring to the role.
At Infrastructure Ontario, we strive to create a culture that encourages a diverse equitable and inclusive environment that fosters belonging. We believe that experience comes in many forms and through learning from each others’ differences and perspectives gives us strength. We are committed to enhancing our culture and encourage applications from all walks of life. Let us know if you would benefit from any accommodations for the selection process, by contacting the Talent Acquisition Team.
Candidates of any race, gender, sexual orientation, ability, religion, place of origin or any other community are encouraged to apply, and their lived experience will be taken into consideration as applicable to the posted position.
At Infrastructure Ontario, we use AI in our applicant tracking system to improve the efficiency and fairness of recruitment. Your application will be reviewed by both AI and our hiring team for a thorough evaluation. Please note that final hiring decisions are made solely by our experienced hiring team.
Infrastructure Ontario Toronto, Ontario, CAN Office
Toronto, Canada
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