Top Tech Jobs & Startup Jobs in Toronto

Leads loyalty strategy engagements from discovery through recommendations, independently managing workstreams, client interactions, loyalty program design, financial modeling, and executive presentations. Develops earn and redemption structures, benefits, tiers, rewards, partnerships, and ROI analyses. Coaches junior team members, supports proposals, collaborates with analytics, CRM, experience, and technology teams, and applies AI tools to improve delivery.

Leads end-to-end customer experience measurement programs, including research design, fieldwork, quantitative and qualitative analysis, insight generation, and executive presentations. Advises clients, supports business development, drives CX methodology innovation, mentors research teams, and manages budgets, timelines, resources, and delivery quality across multiple engagements. Applies advanced analytics such as driver analysis, segmentation, predictive modeling, text analytics, and NLP to produce actionable business recommendations.

Lead complex, multidisciplinary client programs across strategy, creative, analytics, communications, and technology. Responsibilities include project planning, stakeholder and client management, budgets, resources, risk and change management, quality assurance, communications, reporting, and process improvement. The role also supports pipeline forecasting, account reporting, statements of work, and identifying growth opportunities while ensuring projects are delivered on time, within scope, and on budget.

Drives new business development and revenue growth across untapped and recently acquired enterprise clients. Builds senior-level relationships, creates opportunities, leads strategic solution selling and complex sales cycles, shapes proposals and pricing, and manages pursuits through close. Oversees client onboarding, early delivery engagement, account expansion, revenue forecasting, costs, margins, and executive reporting while collaborating with internal practice teams and innovation partners.

Leads client-facing delivery of integrated marketing, CRM, digital, and customer experience programs for retail clients. Responsibilities include diagnosing business challenges, developing strategic solutions, managing proposals and program plans, overseeing campaign execution, coordinating cross-functional teams, maintaining executive client relationships, facilitating business reviews, and managing budgets, resources, margins, and client satisfaction.

Designs and leads enterprise-scale solution architectures across complex, multi-domain initiatives. Advises business and technical leaders on architecture options, risks, costs, scalability, security, and resilience. Establishes architecture standards, governance, roadmaps, and reusable patterns while supporting cloud, data, AI, modernization, and migration efforts. Serves as an escalation point, mentors engineers and architects, and occasionally develops proofs of concept and reference architectures using Azure and modern software engineering practices.

Leads strategic client partnerships and a portfolio of key and emerging accounts, driving client success, revenue growth, renewals, expansion, delivery excellence, financial performance, and commercial negotiations. Serves as a senior strategic advisor, manages account plans and forecasts, oversees account health and risks, and coordinates cross-functional teams to deliver strong client outcomes and profitable growth.

Supports social media execution across multiple platforms through content scheduling, publishing, community management, audience engagement, asset coordination, performance reporting, and event content support. The role manages calendars, captions, tags, links, comments, messages, feedback, and platform-specific formatting while maintaining brand voice and accuracy. It also assists with content requests, reporting, ticketing, email management, and on-site activations, including evenings and weekends as needed.

Design and develop learner-centered solutions across eLearning, blended learning, microlearning, and live facilitation formats. Translate client requirements into learning objectives, content outlines, and storyboards; conduct user research and usability testing; create content with eLearning and creative tools; collaborate with strategists, developers, and project managers; track timelines and stakeholder communication; and perform quality checks on learning deliverables.

Leads complex loyalty and customer engagement strategy engagements, designing financially viable programs and advising C-suite stakeholders. Owns loyalty strategy, program economics, P&L development, business casing, scenario modeling, and delivery across industries. Builds client relationships, identifies growth opportunities, provides thought leadership, and mentors project teams while bridging data, strategy, technology, and operational execution.