Director, Loyalty Solutions

At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger customer loyalty to their brands. That can take us in some amazing directions, and as a Director, Loyalty Solutions, you’ll have your hands on the wheel as we drive the future of loyalty and customer-centric experiences.  

As we continue to scale, we are seeking a dynamic and experienced individual to join our team and play a pivotal role in shaping the future of customer engagement solutions. 

The Director, Loyalty Solutions will lead complex loyalty and customer engagement strategy engagements, serve as a senior advisory to clients, and act as a growth catalyst – leaning on your expertise to identify expanded areas for solutioning support. This role is designed for a proven loyalty expert with deep strategy and financial expertise who can balance execution excellence across multiple clients 

If you are a strategic leader with a passion for loyalty consulting and a proven ability to drive innovative customer engagement strategies across industries, we invite you to apply for this exciting opportunity. Join us at Bond to help shape the future of loyalty programs and delivery lasting impact for our clients. 

Requirements: 

• Proven expertise in loyalty strategy, program design, program optimization, loyalty financial modeling, including P&L development and business casing
• Deep experience leading complex, multi-workstream engagements with senior stakeholders
• Demonstrated ability to identify, shape, and convert growth opportunities 
• High credibility with clients, confident leading C-suite discussions and influencing executive decision making
• Strong communicator with the ability to synthesize complexity into clear, compelling narratives

Education and Experience: 

• Bachelor's degree required; Master's degree preferred.
• 8+years of loyalty program experience, with significant leadership responsibility in customer engagement, customer growth, or related strategy domains
• Demonstrated success creating loyalty strategies and financial solutions across multiple industries

Financial Acumen

• Own the strategic and commercial design of loyalty programs, spanning proposition, mechanics, operating model and financial architecture, to ensure solutions deliver compelling customer value and a defensible path to profitable growth
• Serve as a trusted advisor to C-suite and senior executive stakeholders, bringing strong financial acumen and strategic judgment to complex loyalty decisions and translating analysis into clear, compelling investment recommendations
• Set the standard for loyalty financial strategy and business casing, including P&L development, program economics, investment modeling and scenario analysis, with the ability to confidently challenge assumptions and defend recommendations with Finance leaders
• Evolve loyalty methodologies, frameworks and solutions through leading-edge program design and industry perspectives, strengthening our capabilities and ensuring our approach remains differentiated, rigorous and commercially relevant

Strategic Delivery Leadership 

• Lead end-to-end delivery of complex loyalty and customer engagement strategy engagements across B2C and B2C contexts, and across many sectors
• Design and oversee loyalty program strategies, value propositions, mechanics, operational models, and CFO-ready financial models that balance customer impact with commercial viability
• Bring a strong point of view on evolving market dynamics and customer behaviour into solution design, ensuring strategies remain relevant, differentiated, and future ready
• Translate shifts in customer expectation, economic conditions, and competitive landscapes into creative loyalty solutioning that balances innovation with feasibility
• Apply deep understanding of loyalty data analytics and customer intelligence to inform strategy that drives measurable change
• Act as a bridge between data, strategy, and technology ensuring creative solutioning is matched with real-world deliverability.

Client Leadership & Advisory 

• Build and maintain trusted senior client relationships, acting as a strategic advisor on loyalty drivers, transformation, and customer growth
• Lead senior stakeholder and C-suite conversations, translating complex strategy, financial, and operational considerations into clear, actionable recommendations
• Guide clients through ambiguity, aligning loyalty strategy to broader business, brand, and customer objectives

Subject Matter Expertise & Thought Leadership: 

• Represent as a recognized loyalty strategy SME across sectors, brining informed perspectives on loyalty evolution, financial trade-offs, and emerging trends
• Stay ahead of market dynamics, customer behaviour shifts, and loyalty innovation to continuously elevate client recommendations
• Contribute to POVs, and market-facing content in partnership with Marketing and Practice Leadership

Team Development: 

• Provide leadership, mentorship, and coaching to project teams, fostering strong delivery standards, a supportive environment, and professional growth
• Foster a collaborative, high performing culture aligned to both delivery excellence and growth ambition.