Jobs at Bond Brand Loyalty

Develop and maintain applications, backend systems, APIs, and platform features incorporating AI components. Use Python, SQL, prompt engineering, and context engineering to build and optimize solutions. Integrate AI into software and knowledge systems, manage data access and security, monitor performance and model costs, and support compliance. Collaborate with analysts, developers, and stakeholders while managing multiple priorities and communicating technical progress.

Partners with business leaders on organizational effectiveness, workforce planning, talent strategy, performance, engagement, and team structure. Coaches leaders through change and complex employee situations, strengthens leadership capability, supports succession and career development, and uses people data to identify trends and risks. Contributes to scalable People & Values programs, process improvements, and practical AI enablement.

Leads partnership delivery across client portfolios from opportunity assessment through scaled implementation. Develops business cases, financial models, ROI and incrementality frameworks; translates data and research into growth strategies; and influences senior stakeholders. Drives business development with B2C brands, structures high-value deals, leads negotiations and term-sheet development, and coordinates legal, finance, and compliance activities for contracts and revenue-share agreements.

Directs application support services across teams, clients, and portfolios. Leads Tier 1–3 support, incident and problem management, service improvements, vendor performance, KPIs, budgeting, staffing, and application stability. Develops support strategy and service offerings, mentors leaders, manages complex SLAs, drives automation and process maturity, and partners with executives and clients to improve operational effectiveness and business value.

Lead end-to-end client analytics projects, analyzing large datasets with SQL and Python, developing dashboards in Power BI and Tableau, applying advanced statistical and machine learning techniques, and translating findings into actionable marketing, customer, and loyalty strategy recommendations. Present insights to technical and non-technical stakeholders, collaborate with consultants and managers, and support junior analysts.

The Senior Financial Analyst supports financial planning, budgeting, forecasting, variance analysis, reporting, financial modeling, and strategic decision-making. The role partners with department and project leaders, evaluates business opportunities and pricing strategies, monitors compliance and risk, and improves financial processes and data integrity. It requires advanced Excel capabilities, financial software proficiency, strong analytical and communication skills, and the ability to deliver accurate insights in a fast-paced hybrid environment.

Leads complex loyalty strategy engagements for Fortune 500 clients, including program architecture, currency and benefits design, financial modeling, liability management, and commercial viability. Drives client expansion, develops differentiated solution proposals, and advises executive stakeholders. Builds loyalty practice methodologies, reusable intellectual property, quality standards, and external thought leadership while balancing member experience, program economics, operational feasibility, and scalability.

Manage People & Values operations across HR workflows, HRIS administration, onboarding, offboarding, payroll, benefits, compliance, and process improvement. Support automation, documentation, policy management, and special projects while improving employee experiences. Lead culture, engagement, recognition, communications, awards, milestone, and workplace discount programs. Partner across teams to maintain accurate people data, streamline processes, and strengthen employee engagement globally.

Leads Bond’s global Strategic Advisory and CX practice, overseeing strategy, client growth, business development, innovation, financial performance, and operational execution. Builds integrated solutions spanning customer intelligence, experience design, employee experience, culture transformation, analytics, and enablement. Manages multidisciplinary teams, develops talent, strengthens client relationships, launches new offerings, and delivers revenue, profitability, client satisfaction, and operational targets.

Manage experiential marketing and sponsorship programs from planning through live activation. Responsibilities include developing timelines, budgets, status trackers, and proposals; coordinating creative, production, staffing, vendors, and event partners; leading onsite execution; tracking financials and assets; maintaining client relationships; preparing presentations and post-event reports; and identifying improvements. The role requires flexible hours and travel for program needs.

Leads client analytics engagements, owns analytics roadmaps, manages project scope and quality, and presents actionable insights to senior stakeholders. Develops advanced models including customer lifetime value, segmentation, propensity, forecasting, and attribution. Manages and mentors analysts and consultants, supports business development and account growth, and oversees reporting, performance monitoring, resourcing, and utilization.

Leads strategic client partnerships and a portfolio of key and emerging accounts, driving client success, revenue growth, renewals, expansion, delivery excellence, financial performance, and commercial negotiations. Serves as a senior strategic advisor, manages account plans and forecasts, oversees account health and risks, and coordinates cross-functional teams to deliver strong client outcomes and profitable growth.