Jobs at Bond Brand Loyalty

Lead customer strategy engagements spanning qualitative research, CX and loyalty strategy, experience design, prototyping, competitive benchmarking, and client presentations. Serve as the day-to-day client contact, translate research into strategic recommendations, collaborate with designers, researchers, and analytics leads, support business development, contribute to market perspectives, and mentor junior team members.

Leads complex client engagements focused on change management, culture transformation, leadership strategy, organizational coaching, and human-centered organizational design. Oversees delivery, business development, solution design, thought leadership, and team performance across markets and client contexts. Builds trusted executive relationships, develops strategic solutions, manages resources and risks, and contributes to practice planning and growth. Automotive sector experience and professional coaching credentials are important, with Spanish proficiency preferred.

Leads strategic enterprise pursuits and complex multi-practice solutions, shaping proposals, pricing, account roadmaps, and delivery oversight. Partners with client leaders to engage VP and C-suite buyers, develop integrated offerings, improve win rates, and grow recurring revenue. Oversees handoffs and sponsor reviews, protects client outcomes, and coaches solution architects, discipline leads, and junior talent across global markets.

Partners with business leaders on organizational effectiveness, workforce planning, talent strategy, performance, engagement, and team structure. Coaches leaders through change and complex employee situations, strengthens leadership capability, supports succession and career development, and uses people data to identify trends and risks. Contributes to scalable People & Values programs, process improvements, and practical AI enablement.

Leads partnership delivery across client portfolios from opportunity assessment through scaled implementation. Develops business cases, financial models, ROI and incrementality frameworks; translates data and research into growth strategies; and influences senior stakeholders. Drives business development with B2C brands, structures high-value deals, leads negotiations and term-sheet development, and coordinates legal, finance, and compliance activities for contracts and revenue-share agreements.

Manage People & Values operations across HR workflows, HRIS administration, onboarding, offboarding, payroll, benefits, compliance, and process improvement. Support automation, documentation, policy management, and special projects while improving employee experiences. Lead culture, engagement, recognition, communications, awards, milestone, and workplace discount programs. Partner across teams to maintain accurate people data, streamline processes, and strengthen employee engagement globally.

Leads Bond’s global Strategic Advisory and CX practice, overseeing strategy, client growth, business development, innovation, financial performance, and operational execution. Builds integrated solutions spanning customer intelligence, experience design, employee experience, culture transformation, analytics, and enablement. Manages multidisciplinary teams, develops talent, strengthens client relationships, launches new offerings, and delivers revenue, profitability, client satisfaction, and operational targets.

Manage experiential marketing and sponsorship programs from planning through live activation. Responsibilities include developing timelines, budgets, status trackers, and proposals; coordinating creative, production, staffing, vendors, and event partners; leading onsite execution; tracking financials and assets; maintaining client relationships; preparing presentations and post-event reports; and identifying improvements. The role requires flexible hours and travel for program needs.

Leads client analytics engagements, owns analytics roadmaps, manages project scope and quality, and presents actionable insights to senior stakeholders. Develops advanced models including customer lifetime value, segmentation, propensity, forecasting, and attribution. Manages and mentors analysts and consultants, supports business development and account growth, and oversees reporting, performance monitoring, resourcing, and utilization.

Leads strategic client partnerships and a portfolio of key and emerging accounts, driving client success, revenue growth, renewals, expansion, delivery excellence, financial performance, and commercial negotiations. Serves as a senior strategic advisor, manages account plans and forecasts, oversees account health and risks, and coordinates cross-functional teams to deliver strong client outcomes and profitable growth.