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The Knowledge Management Lead will develop and implement knowledge management strategies to enhance customer support and achieve operational excellence. Responsibilities include leading a team, designing and managing Knowledge Management Systems, applying KCS methodologies, and overseeing cross-functional projects while tracking metrics for effectiveness.
Manage a team of Business Intelligence Engineers, develop self-service tools, ensure operational excellence, oversee projects, drive the vision for Business Intelligence Engineering, and foster a culture of innovation while collaborating with various stakeholders.
As a Software Engineer on the Trust team at Cash App, your primary responsibilities include designing, building, and operating APIs and services for authentication and authorization. You will evolve the architecture to accommodate growth, mentor colleagues, and collaborate with product management to develop impactful user experiences.
As a Mobile Engineering Manager, you'll lead the Cash App Client Engineering team to innovate payment solutions, manage and mentor engineers, and collaborate with product, design, and data science teams to shape product strategies. Your focus will be on creating user-friendly functionalities and improving the team's operational effectiveness.
The Staff Machine Learning Engineer will enhance batch inference services and tooling, unblock modelers by providing necessary infrastructure, develop prototypes, and collaborate with teams to improve Financial Crimes Operations at Cash App using AI and ML best practices.
The Staff AI Engineer will lead the design and enhancement of batch inference services supporting LLM applications while collaborating with cross-functional teams. Responsibilities include facilitating model development by resolving infrastructure issues, promoting the use of new technologies, and applying AI/ML best practices.
As a Senior Product Design Manager on the Trust team at Cash App, you will lead and scale a design team, focusing on creating user-focused experiences in financial products. Your role involves both management and hands-on design work, driving high-priority initiatives and ensuring product quality while mentoring your team.
The Head of Risk Operations Quality Management will lead the Quality Management program for Cash App, overseeing compliance with quality standards in customer interactions across various communication channels. Responsibilities include managing a team of Quality Managers, collaborating with cross-functional teams, measuring team performance, and driving improvements in quality assurance processes to enhance customer experience.
The Creative Director will lead social media strategies for Cash App, shaping the brand's voice and overseeing all campaigns. Responsibilities include creating high-quality content, managing internal and external teams, and ensuring alignment with marketing and product goals. This role requires a blend of leadership and hands-on work in concepting and producing engaging digital content.
As a Senior Software Engineer on the Referrals and Incentives team at Cash App, you will build software that helps product teams grow through effective referrals and incentives programs. Responsibilities include collaborating with cross-functional teams to deliver new features, maintaining high engineering standards, and owning feature lifecycles from inception to iteration.
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