Investigate complex merchant and partner risk across a U.S. payments portfolio. Monitor transactions and alerts, conduct fraud, KYB/KYC, EDD, and adverse-information reviews, assess merchant activity against approved profiles, and support payment-network and sponsor-bank matters. Communicate with merchants and partners, document cases, recommend remediation or escalation, and identify process gaps. The role also contributes to procedures, reporting improvements, quality assurance, cross-training, and guidance for junior Risk staff.

Lead the Salesforce implementation for a new business line, including legacy CRM migration, solution design, configuration, automation, security, governance, testing, deployment, and ongoing administration. Support sales, compliance, risk, and customer operations by improving data integrity, process efficiency, user adoption, integrations, and regulatory alignment. The role also requires stakeholder collaboration, process re-engineering, data management, and platform optimization.

Lead and operationalize production across AWS and colocation systems. Unify SRE, DevOps, CloudOps, Security, and DBA teams to ensure reliability, performance, incident management, observability, compliance (PCI, SOC2), vendor management, and ITSM maturity. Drive cloud strategy, scalability, and operational excellence.