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As a Senior Specialist, you'll manage complex and urgent customer cases, ensuring effective solutions and positive outcomes while collaborating cross-functionally and driving continuous improvement.

The role involves providing client service, conducting market analysis, and managing Google Ads campaigns for small and medium businesses to enhance advertising outcomes through consultative sales techniques.

Manage a portfolio of Google Local Services Ads clients, optimize campaign performance, conduct account audits, analyze data to improve lead volume/quality, maintain client relationships via calls and meetings, prioritize high-revenue accounts, and drive measurable revenue through consultative sales and ongoing account optimization.

Manage and optimize client accounts in Google Local Services Ads, ensuring campaign performance and driving measurable business revenue through account optimization.

In this role, you will handle inbound and outbound sales leads for Google Ads, develop client relationships, and achieve sales targets in a fast-paced environment.

Lead the Ads sales team, define team expectations, mentor team members, improve processes, and handle critical issues in a fast-paced environment.

Work inbound and outbound leads to acquire advertisers for Google Ads, advise on digital advertising strategy, manage sales pipeline, meet targets, onboard clients, collect required information, troubleshoot/escalate issues, and maintain high interaction volumes in a fast-paced environment.

Lead end-to-end customer operations to meet SLAs and client expectations. Own client delivery, operational excellence, workforce planning, budgeting, performance metrics, escalations, and continuous improvement. Coach and develop managers, leaders, and agents, manage headcount and financial outcomes, and partner with stakeholders to drive engagement, retention, and service quality.

The Sales Development Representative drives customer engagement through calls and emails, manages leads via Salesforce, and supports advertising efforts on the Pinterest platform.

Onboard and manage a portfolio of new advertisers, develop and optimize online ad campaigns (Google Ads), drive customer goals, hit productivity and upsell KPIs, and handle inbound/outbound client outreach.