Owns end-to-end architecture for CSA Group’s OutSystems and Microsoft Azure platforms. Designs secure, scalable, highly available enterprise solutions; establishes architecture standards and governance; builds prototypes and reference implementations; conducts code-level reviews; resolves complex technical issues; and leads modernization and remediation roadmaps. The role partners with development teams, vendors, security, infrastructure, business stakeholders, and executives while evaluating emerging technologies and aligning solutions with enterprise strategy.

Manages regional HR programs and labor relations, including employee relations, collective bargaining, grievances, performance management, compensation, talent management, succession planning, change management, and recruitment. Advises and coaches managers, interprets collective agreements, supports workplace investigations and dispute resolution, maintains confidential personnel records, ensures legal compliance, and builds productive relationships with union representatives and organizational leaders.

Manages global employee and corporate communications programs, including intranet strategy, editorial calendars, town halls, newsletters, change management, and crisis communications. Develops accurate, engaging content across written, digital, video, and event channels. Partners with business stakeholders to align communications with corporate strategy, measures campaign effectiveness, manages project budgets, and serves as the primary internal communications contact.