Provide administrative and operational support to the marketing team for The Well: manage calendars and inboxes, coordinate meetings and events, track timelines, budgets and invoices, maintain marketing files, handle guest inquiries and gift card administration, assist with reporting, research, and digital initiatives, and support onsite activations and community programming.

Ensure accurate tenant billing and lease compliance for CAM, property taxes, and percentage rent. Perform audits, enter and maintain billing methodologies in the ERP, calculate reconciliations and refunds, update percentage rent schedules, resolve tenant inquiries, and support budgeting and ad hoc analyses.

Lead business analysis activities for multiple projects: gather and document requirements, perform gap and impact analysis, develop business cases, create specs/use cases and state diagrams, mentor junior BAs, liaise with stakeholders, support development/QA, and deliver training and documentation.