Manage property and casualty claims from first notice to resolution, liaise with brokers, policyholders and external vendors, reserve claims accurately, support payments, track deadlines, produce claims MI, and share insight with underwriting and product teams to improve wording and reduce leakage.

Lead and scale CFCs Canadian operations: build processes, controls and teams; support underwriting; ensure regulatory compliance; set up Toronto office; manage vendors; use MI and KPIs to drive performance; partner with global teams and build a high-performing operations function.