Manage property and casualty claims from first notice to resolution, liaise with brokers, policyholders and external vendors, reserve claims accurately, support payments, track deadlines, produce claims MI, and share insight with underwriting and product teams to improve wording and reduce leakage.
We’re looking for an experienced claims professional to help launch and shape CFC’s Canadian Admitted Claims offering. This is an exciting opportunity to play a key role in strengthening our global claims capability while ensuring policyholders and brokers continue to receive the high-quality, responsive service CFC is known for.
You will focus on handling a range of property and casualty claims. You’ll also collaborate with specialist vendors, including forensic, legal and PR partners, to deliver cost-effective, high-quality support to insureds when they need it most.
You will focus on handling a range of property and casualty claims. You’ll also collaborate with specialist vendors, including forensic, legal and PR partners, to deliver cost-effective, high-quality support to insureds when they need it most.
This role will also involve partnering with Underwriting, Finance, IT and Product teams, while operating in line with all relevant legal, state and statutory requirements. If you do not already hold all necessary licences, CFC will support you with the preparation and cost of completing any required licensing exams.
About the role
- Manage a varied caseload of claims from first notification of loss through to resolution, including property and casualty and speciality claims
- Build strong relationships with policyholders, brokers and internal stakeholders, delivering a consistently high standard of customer service.
- Work closely with response vendors during claims incidents, ensuring insureds receive timely, effective and value-for-money support.
- Ensure claims are reserved promptly and accurately, identifying recovery opportunities and taking steps to reduce claims leakage.
- Prioritise effectively and manage key deadlines, including those arising from lawsuits, demand letters and claims queries.
- Partner with service providers to ensure high-quality support is delivered within agreed timeframes.
- Maintain accurate electronic claims files, support payment requests and contribute to the production of management information.
- Share claims insight and trends with underwriters and Product teams to support ongoing product development and wording improvements.
- Identify and escalate claims-related issues to your line manager where appropriate.
About you
What we are looking for:
- Proven experience handling complex claims, ideally in Property & Casualty
- A strong understanding of claims processes, reserving, coverage analysis and litigation management.
- Experience working with brokers, policyholders and external vendors, with a clear focus on delivering excellent customer service.
- The confidence to manage competing priorities, deadlines and stakeholder expectations in a fast-paced environment.
- A proactive, detail-oriented and commercially minded approach, with sound judgement and strong communication skills.
- Relevant claims licensing for Canada, or a willingness to complete any required licensing exams with CFC’s support.
Core Values
Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
About
CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, CFC has over 1100 staff and is trusted by more than 100,000 businesses across 90 countries.At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.
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