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As a Forward Deployed Engineer, you will work with clients to create AI solutions, oversee implementation, and develop customer relationships, while staying updated on LLM advancements.

Build and operate core runtime services for Glean's AI agents, focusing on performance, reliability, and integration with leading LLM providers.

The Senior/Staff Applied Scientist at Glean will enhance document indexing and retrieval algorithms, manage A/B testing platforms, and evaluate generative AI use cases, leveraging strong statistical and machine learning skills.

Partner with executive sponsors and end users to identify high-impact AI use cases on Glean, run discovery workshops, scope pilots, build AI agents, drive adoption and expansion, and translate business needs into measurable outcomes.

Design and implement scalable, secure backend systems in a cloud-native environment, ensuring high performance and reliability while mentoring junior engineers.

As a Designated Technical Support Engineer, you will provide proactive and reactive technical support to select customers, addressing issues, managing configurations, and enhancing customer satisfaction through effective communication and problem resolution.

The role involves developing ML systems for enterprise workflows, focusing on user understanding, task prediction, and optimizing ML pipelines. Key responsibilities include designing scalable evaluation frameworks and collaborating with teams to deliver production-ready solutions.

Lead the development of user-facing features, oversee projects from inception to launch, and mentor junior engineers. Architect scalable APIs integrating AI technologies.