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As a Forward Deployed Engineer, you will work with clients to create AI solutions, oversee implementation, and develop customer relationships, while staying updated on LLM advancements.
About Glean:
Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.
Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.
About the Role:
As a member of our Forward Deployed Engineering Team, you will partner directly with our customers to architect transformational AI solutions that address their most critical business challenges.
Collaborating with our Go-to-Market, Product, and Engineering teams, you'll bring together technical expertise, knowledge of enterprise AI systems, and client-facing abilities to design and launch production platforms that create measurable business value. You will own the full engagement—from initial discovery and technical planning to solution architecture, development, and production launch.
You will operate at the cutting edge of enterprise AI implementations and be among our founding FDEs who establish our forward-deployed approach. This is a significant opportunity: you'll shape how leading enterprises leverage AI to transform their operations while directly influencing Glean's product evolution through real-world deployment insights.
You will:
- Build production AI applications using Glean's platform including custom agents, workflows, connectors, and integrations that solve real business problems
- Develop deep customer relationships and manage executive stakeholder engagement throughout the lifecycle of your engagements
- Guide customers through the end-to-end deployment of Glean in complex enterprise environments, ensuring smooth implementation and rapid time to value
- Stay current on LLM advancements and AI tools to bring the latest capabilities to customer deployments
- Shape the product roadmap by sharing field learnings about platform strengths and opportunities for development
- Build lasting partnerships with customers while identifying new ways to deploy AI throughout your engagements
About you:
- 4+ years in technical, client-facing roles such as Forward Deployed Engineer, Software Engineer or Solutions Architect. Former technical founders are strongly encouraged to apply
- Production LLM experience including prompt engineering, agent development, evaluation frameworks, and deployment at scale
- Strong full-stack programming skills and experience building custom integrations in hybrid or SaaS environments, with a track record of shipping production software
- Cloud platform experience with GCP, AWS, or Azure
- Enterprise systems knowledge including networking, security frameworks, and common business application stacks
- High agency and comfort with ambiguity—you spot problems early and solve them independently
- Strong communication skills with both technical teams and business stakeholders
- Founder mentality: scrappy, resourceful, and outcome-driven
- Flexibility to travel 25-50%
Good to have:
- Prior experience in customer‑facing, consultative roles (solutions, support, product management) and comfort presenting to senior leaders.
- Exposure to evaluating AI outcomes (e.g., defining success criteria, using sample tasks, reviewing results) and iterating for quality, latency, and cost.
- Ability to analyze usage signals and customer feedback to inform roadmap and drive adoption.
Location:
- This role is hybrid (3-4 days a week in one of our SF Bay Area offices)
- This role requires 25-50% travel
Compensation & Benefits:
The standard range for this position is $160,000-$270,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. Special Note: This range encompasses varying levels of the role, you will be assessed for your level during the interview process.
We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
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Top Skills
AWS
Azure
GCP
Integrations
Production Llm
Prompt Engineering
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