Top Tech Jobs & Startup Jobs in Toronto

The Senior Manager, Implementation and Onboarding at 1Password leads customer onboarding, technical implementation, and team strategy, focusing on enhancing customer success and securing relationships post-sale.

Lead GTM intelligence and AI strategy for Revenue Operations: build AI/LLM-powered insight products, deploy an AI agent platform, translate CRM/usage/financial data into decision-grade outputs, partner with senior GTM leaders, and build a high-performing GTM Engineering team to operationalize AI across sales, marketing, and success.

Lead tax provision, compliance, and reporting activities across US, Canada, and international entities. Prepare quarterly AETR provisions, tax returns, reconciliations, tax memos, audit support, and PFIC calculations. Support tax planning, tax due diligence, transfer pricing, tax audits, and process improvements—partnering with external advisors and cross-functional teams while helping evaluate AI-driven automation opportunities.

Lead end-to-end paid acquisition for 1Password's PLG and self-serve motion. Own multi-channel paid strategy, execution, experimentation, and performance measurement across affiliates, paid social, app-store and programmatic channels. Use AI agents and automated workflows to scale campaigns, optimize CAC/LTV, and improve trial-to-paid conversion in partnership with Product, Growth, and Analytics.

Build and maintain the SaaS Manager platform to help IT and security teams discover, govern, and optimize SaaS and AI ecosystems. Deliver end-to-end features, write tests and documentation, participate in code reviews, collaborate with product and design, and proactively improve the codebase and processes.

Lead and scale an Enterprise Customer Success team accountable for NRR, retention, and expansion. Drive CS operating frameworks (success plans, EBRs, forecasting), coach CSMs, partner with Sales/RevOps/Product, build playbooks and AI-assisted workflows, and serve as senior escalation owner to improve customer outcomes and revenue.

Lead and evolve a centralized QA program for Customer Support, defining frameworks, scorecards, and calibration practices. Use AI-enabled QA tooling to analyze omnichannel interactions, surface insights, drive coaching and operational improvements, partner cross-functionally, and potentially manage QA specialists as the function scales.

Manage the Compute Services engineering team responsible for core infrastructure (Kubernetes, container orchestration, autoscaling, GitOps, automation). Set technical direction, mentor engineers, drive delivery and roadmaps, ensure resilience, observability, and quality, and recruit and scale the team while collaborating cross-functionally.

Build, test, deploy, and maintain production backend or full-stack systems for the Insights team. Work on data streaming, infrastructure, and core services; collaborate with cross-functional partners; write tests and documentation; participate in planning, code reviews, mentoring, and on-call rotations to ensure reliable reporting and insight delivery.

Lead design and implementation of admin-focused workflows and scalable notification systems. Build public APIs and distributed backend services, collaborate with product/design/data, balance rapid iteration with long-term architecture and security, influence technical direction, perform and mentor through code reviews, and measure customer outcomes to drive adoption and quality.