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As a Customer Success Manager at Darktrace, you will manage a portfolio of clients, ensuring they realize the full value of Darktrace solutions. Your responsibilities include conducting business reviews, identifying upsell opportunities, managing customer escalations, and collaborating internally to facilitate the renewal of subscriptions. You will analyze customer engagement and drive satisfaction to achieve business outcomes.

The Solutions Engineering Manager will lead the Solutions Engineering team, managing pre-sales processes and ensuring customer outcomes. Responsibilities include mentoring, aligning sales efforts with technical knowledge, managing relationships with clients and partners, and presenting as a technical leader. The role focuses on fostering team development and driving revenue impact through effective pre-sales and post-sales strategies.

As a Solutions Engineer at Darktrace, you will lead technical discussions with clients, identify their needs, and provide strategic deployment solutions. Collaborating with the Sales team, you will demonstrate products, manage business opportunities, and establish strong client relationships. Travel may be required for client visits, and you'll play a crucial role in the company's growth in the cybersecurity sector.