Lead end-to-end win/loss/churn research programs: onboard customers, conduct high-signal interviews, analyze findings, and deliver actionable reports. Train and tune AI interviewers, improve workflows, partner with customers and CSMs to drive renewal and expansion, and scale research through AI while preserving human-led high-trust conversations.

The Senior Software Engineer will develop LLM-powered agents for search and retrieval systems, optimize backend architectures and workflows, and evaluate agent performance while collaborating with teams to enhance customer experience.