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As a Sales Development Representative, you will engage with potential clients, deliver informative consultations, and develop innovative prospecting strategies for Ada's AI solutions.

Support and retain SMB and MME customers through scaled customer success, technical guidance, proactive engagement, automated strategies, and platform adoption. Resolve escalated inquiries, identify at-risk accounts, host customer meetings, drive automated resolutions, and collaborate with Product, Engineering, Marketing, Sales, Analytics, and Professional Services to improve customer outcomes and retention.

Lead and scale Ada's global consulting and systems integrator partner ecosystem. Recruit and enable GSIs/RSIs, drive partner-sourced pipeline and net-new logos, build joint business plans, coordinate cross-functional GTM and PS engagement models, and track partner performance to deliver measurable revenue impact.

Lead and grow strategic hyperscaler and technology partner relationships (AWS, Azure, Google Cloud, CRM/CCaaS platforms). Define alliance strategy, build co-sell/co-market programs and marketplace listings, drive partner-sourced pipeline and revenue, coordinate cross-functional execution, manage executive alignment, and track partnership performance using data-driven scorecards.