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Lead architecture and delivery of an internal AI/agent platform used across product teams. Design agent runtimes and SDKs, define release gates (evals, safety, telemetry, AuthX), set standards for prompt management and model selection, partner with product teams to integrate reusable platform capabilities, write and ship production code, and mentor engineers to raise company-wide production quality for agentic systems.

The Staff Software Engineer will lead the development of backend systems for the Capture & Intelligence platform, handling complex data workflows, AI integrations, and mentoring engineers.

Provide enterprise-level technical support for Proofpoint Enterprise Email Archiving: troubleshoot email/Exchange/SMTP, Windows/AD/IIS issues, manage tickets and escalations, liaise with engineering, and support customers via phone and remote sessions.

Drive architecture and implementation of an internal AI/agent platform: design agent runtimes and SDKs, define eval-driven release gates, safety, telemetry, and AuthX, partner with product teams to integrate reusable capabilities, set standards for prompt management and observability, write and ship production code, and mentor engineers.