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Manage and support national enterprise accounts alongside Relationship Managers: resolve complex client issues, drive retention and upsell, analyze client data, coordinate internal teams, track KPIs, and maintain accurate CRM/eCRM records to protect and grow revenue.

Manage national enterprise accounts, resolve complex client issues, drive retention and upsell revenue, analyze client data to inform account strategies, coordinate internal teams to meet SLAs, and maintain accurate CRM and KPI records.

Support mid-market and enterprise sales by designing and positioning Fiserv enterprise payment solutions. Engage clients, lead technical discovery and solution walkthroughs, produce executive and technical decks, respond to RFPs/RFIs, and enable internal teams on payments capabilities across in-store, eCommerce, and omnichannel channels.

Lead technical engagement, certification, and integration projects for vendors and merchants connecting to Fiserv's Canadian payment platforms. Oversee certification for Interac, Visa, Mastercard and proprietary APIs across in‑store, eCommerce, mobile and emerging channels; provide solution design, manage migrations and resources, collaborate cross‑functionally, develop tooling and documentation, and escalate complex integration issues.

Manage retention-focused client interactions to resolve account concerns, billing questions, service issues, and cancellation requests. Investigate and document client issues, coordinate resolutions with internal teams, review account activity to support renewal/save efforts, process account updates, escalate high-risk matters, and identify process improvement opportunities.

The Business Development Manager will drive revenue by acquiring new merchant customers for Clover, managing the sales cycle, and delivering product demonstrations.

Drive revenue by cross-selling Clover Capital financing to existing merchants via inbound/outbound consultative sales. Manage full sales cycle, qualify leads, negotiate terms, maintain CRM records, meet monthly and annual targets, and build referral partner relationships.

Sell Clover point-of-sale and SaaS solutions to merchants by converting inbound leads and prospecting, delivering demos, negotiating contracts, maintaining CRM pipeline and forecasts, and coordinating with onboarding teams to ensure smooth client adoption and revenue growth.