The Agency Assistant manages administrative tasks and serves as the first point of contact for clients, requiring organization, professionalism, and customer service. Responsibilities include greeting clients, managing mail, ordering office supplies, filing documents, and supporting expense reporting.

The Customer Experience Manager at Allstate will lead efforts in understanding customer insights, foster a customer-centric culture, and develop strategies to enhance customer experiences. Responsibilities include collecting and analyzing customer feedback, strategic planning, journey mapping, and data-driven decision-making to improve overall customer satisfaction and loyalty.