Leads AI-powered content strategy, governance, information architecture, conversational design, and content ecosystem development for enterprise clients. Defines taxonomies, dialogue flows, guardrails, golden queries, AI content pipelines, and human-review frameworks. Partners with design, product, and engineering teams to deploy and optimize chatbot, voice, and agentic experiences. Serves as a senior client advisor, leads multidisciplinary engagements, and supports account growth and proposals.