Top Tech Jobs & Startup Jobs in Toronto

Manage strategic enterprise customer relationships, serving as a trusted advisor and driving retention, adoption, business value, renewals, and expansion. Develop success plans and business reviews, align executive stakeholders, coordinate cross-functional teams, resolve escalations, communicate product capabilities, surface customer feedback, and mitigate renewal risks. The role requires strong consultative, analytical, presentation, relationship-management, and technical problem-solving skills, along with willingness to travel up to 25%.

Manages operational, security, and compliance risks; evaluates controls, oversees risk acceptance and exception processes, maintains risk registers, and drives remediation. Builds automated Python, API, and AI-agent workflows to improve risk operations and reporting. Develops risk methodologies, metrics, playbooks, and executive insights while advising stakeholders on security controls, regulatory frameworks, and risk governance.

Lead large, cross-organizational technical programs across engineering, product, and design. Own initiatives from inception through general availability and go-to-market, manage dependencies, risks, scope changes, and stakeholder alignment, and provide transparent communication to leadership. Develop program frameworks, improve team effectiveness, champion Agile practices, and mentor less senior technical program managers while driving outcomes in an ambiguous SaaS environment.

Build and maintain scalable platform infrastructure across Kubernetes, AWS, and Azure using infrastructure-as-code. Architect resilient distributed systems, improve performance and cost efficiency, establish observability and SLOs, and design secure-by-default solutions. Lead cross-functional technical initiatives, mentor engineers, participate in incident response and on-call rotation, and drive preventative improvements through root-cause analysis.

Provides principal-level technical guidance to strategic enterprise customers implementing large-scale Auth0 CIAM solutions. Responsibilities include architecture advisory, troubleshooting, pre-sales and NPI support, system integrator collaboration, developer enablement, full-stack prototyping, escalation management, and product feedback. The role mentors customer and field teams, develops technical resources, and uses AI tools to accelerate implementation and documentation.

Drive adoption, customer success, and retention for Auth0 enterprise accounts. Advise engineering, architecture, security, and application teams on CIAM implementations, troubleshoot complex deployments, develop proofs of concept, support product launches, create technical enablement materials, and provide feedback to Product Management. The role requires hands-on full-stack development, identity protocol expertise, threat mitigation knowledge, and the ability to lead multiple technical customer engagements.

Lead observability engineering for the Auth0 Platform by building and maintaining metrics, logs, traces, alerting, and instrumentation infrastructure. Provision cloud-native services with Terraform, troubleshoot performance and operational issues, support incident response, improve platform availability, and establish observability standards across engineering teams. Mentor engineers and lead cross-functional initiatives involving Datadog, OpenTelemetry, containerized services, and scalable production systems.

Prospect and research accounts, engage inbound and outbound leads, conduct discovery conversations, collaborate with marketing and account executives, manage outreach using Salesforce/Outreach/Sales Navigator, hit call/email/meeting and pipeline targets, and maintain accurate CRM data.

Drive enterprise revenue growth by generating net-new business, managing territories, developing executive relationships, and closing complex cloud software deals. The role requires building pipeline, executing consultative and solution-selling strategies, leveraging partners and alliances, presenting Okta’s platform, negotiating contracts, and consistently achieving ARR and quota targets across enterprise accounts.

Own new-logo acquisition and install-base expansion for small and medium-sized business customers. Responsibilities include territory planning, prospecting, relationship development, product demonstrations, sales forecasting, pipeline management, negotiations, contract closing, partner collaboration, and expanding customer adoption. The role requires managing territory quotas, presenting to C-level executives, and building strategic customer relationships while selling Okta’s identity and security solutions.