The Customer Success Manager will advocate for customers, manage customer health, own the renewal process, facilitate growth opportunities, provide technical product advice, and lead collaborative efforts to enhance customer satisfaction and product utilization.

The Product Marketing Manager at Forethought will become an expert on the company's AI platform, lead GTM initiatives, oversee NPS strategy, manage product webinars, and collaborate with marketing teams to create effective collateral. This role also involves supporting sales enablement and conducting competitive intelligence to enhance customer experiences.

The Customer Success Manager will champion customer needs, manage customer health and renewals, identify growth opportunities, provide technical product enablement, lead collaborative teams, and analyze customer data to enhance satisfaction and longevity.