Own post-onboarding customer relationships through renewal for Yotpo Discover. Lead AEO optimization, strategic QBRs, adoption tracking, success planning, and executive stakeholder engagement. Build scalable customer success playbooks and frameworks, translate AI discovery insights into actionable recommendations, identify risks, and partner with Product and Sales to shape the roadmap and drive retention and expansion.

Manage commercial accounts for Yotpo’s enterprise customers by nurturing renewals, closing cross-sell and upsell opportunities, advising clients, developing executive relationships, forecasting revenue and retention, and tailoring solutions to e-commerce verticals. The role requires managing mid-market or enterprise SaaS quotas, complex 3–6 month sales cycles, territory planning, and cross-functional collaboration. It offers uncapped commission and operates in a hybrid environment four days per week in the office.

Own post-onboarding customer relationships through renewal, driving retention and expansion for Yotpo Discover. Build scalable customer success frameworks, lead SEO and AEO audits, translate AI discovery insights into recommendations, conduct strategic QBRs, engage executive stakeholders, partner with Product on roadmap feedback, and monitor adoption, performance, and customer risk.