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Design, operate, and improve foundational storage systems supporting Sentry’s products. Build storage APIs and abstractions, solve distributed consistency and scaling challenges, plan migrations, optimize performance and cost, and collaborate with platform and product engineering teams. Develop primarily in Rust and Python, create advanced reliability tests, maintain observability and availability SLOs, respond to incidents, document technical decisions, and participate in on-call rotation.

Design, build, and operate Sentry’s streaming platform, including Kafka infrastructure, streaming runtimes, developer APIs, and control-plane automation. Develop resilient, high-throughput real-time processing systems with strong correctness guarantees. Improve scalability, observability, monitoring, failover, and operational efficiency while partnering with product engineers to support reliable ingestion pipelines.

Lead and grow Sentry’s design engineering team responsible for the Scraps design system. Own the strategic roadmap, maintain UI quality, align Figma designs with production code, build React components and AI-enabled frontend infrastructure, and drive adoption through documentation, lint rules, and contribution workflows. Manage hiring, leveling, coaching, and collaboration across designers and engineers while remaining hands-on with component APIs, tokens, variables, and design system implementation.

Provide advanced technical support to enterprise developers by debugging complex distributed systems, tracing SDK and instrumentation issues, and advising on observability architecture. Build autonomous support workflows using Sentry APIs, MCP, knowledge engineering, and LLM orchestration. Analyze support data to prioritize product improvements, develop agent tooling, and establish effective human-in-the-loop escalation paths.

Design, build, and scale Sentry's billing infrastructure and usage-tracking pipeline to process massive event volumes with low latency and financial-grade accuracy. Create flexible pricing primitives, address distributed data consistency (delays, retroactive pricing, reconciliation), and collaborate with product, finance, and BizOps to ensure revenue correctness and enable new pricing models.

Lead architecture and implementation of Sentry's Issue Workflow platform, solving performance and scalability challenges, driving technical strategy, building real-time pipelines and search systems, and mentoring engineering teammates to improve product quality and user experience.

As a Technical Customer Success Manager, you will onboard customers, drive product adoption, and support them in achieving their technical and business goals using Sentry's platform, leveraging strong technical expertise and industry knowledge.

Perform deep root-cause debugging across frontend-to-backend stacks, troubleshoot and read SDK source, support enterprise customers on architecture, and build agentic automation (LLM orchestration, MCP, internal APIs) to create deterministic autonomous support paths.