Provides senior-level technical support to enterprise customers by reproducing and debugging complex issues, resolving high-severity incidents, and communicating solutions. Collaborates with Product, Customer Success, and Account Management, leads customer debugging calls, identifies product feedback, documents support activity, mentors team members, improves workflows, contributes to technical documentation, and participates in an on-call rotation.

Lead and grow the Core Workspaces engineering team, set technical direction, and contribute to architecture and implementation. Build reliable, extensible agentic systems involving agent execution, tool use, context management, streaming, integrations, and long-running workflows. Partner with Product and Design to improve developer experiences while coaching engineers, raising technical standards, and optimizing reliability, performance, and operability.

Build and operate production systems for agentic development experiences, including agent execution, tool use, context management, streaming, integrations, and long-running workflows. Extend provider-agnostic model architecture and connect agents with workspaces, tools, and developer infrastructure. Own projects through rollout, collaborate with Product and Design, participate in reviews, and improve system reliability, performance, and operability.