Leads a London Market TPA claims team, overseeing technical claims delivery, complex claims, workload management, reserves, audits, reporting, delegated authority, and operational controls. Coaches supervisors and adjusters, manages performance, builds relationships with insurers, brokers, managing agents, and coverholders, resolves escalations, supports financial performance, and drives continuous improvement across workflows, reporting, and technology.

Supports Crawford’s global privacy program by identifying and addressing data protection risks, embedding privacy controls and policies, preparing reports and dashboards, tracking initiatives and remediation, and conducting privacy impact assessments and control reviews. The role collaborates with global stakeholders and evaluates compliance with privacy laws, regulations, and internal standards.