As a Customer Success Manager, you will partner with clients to implement their digital training strategies using the 360Learning platform. You will manage client relationships, audit platform usage, create action plans, and ensure contract renewals through effective communication and coordination of resources. Your role is vital in developing client advocacy and limiting churn by identifying potential risks.

The Technical Implementation Manager will onboard new clients to the 360Learning platform by managing implementation lifecycles, defining platform architecture, and facilitating integrations. This role requires collaboration with sales, product teams, and customers to ensure successful deployments while handling multiple customer implementations.