Deliver and implement ServiceNow solutions (ITSM/ITOM), configure and integrate products, develop custom scripts, produce technical documentation, run workshops/POCs, and support sales and service growth. Work is consultative with customer-facing delivery, both remote and on-premise.

Deliver ServiceNow consulting engagements focused on ITOM (discovery, service mapping, CMDB, event management); develop custom scripts and integrations; produce technical documentation; support services growth; deliver onsite or remote and educate customers on ITOM/ITIL practices.