Support Customer Experience by running mixed-methods research (surveys, interviews, analysis), maintaining VoC programs, auditing and improving surveys, building dashboards, and creating CX content to surface insights and recommendations across Product, Marketing, Operations, and Sales.

Support CRM maintenance and manage ice contracts, spot rentals, and tournaments. Assist Sales and Customer Care Manager with direct sales strategy, customer outreach, and revenue development. Help plan and execute leagues, camps, and programs while ensuring excellent customer experience and handling ad hoc tasks.