Provide expert product support and training for 73 Strings monitoring and valuation tools; troubleshoot and document client issues; manage multi-channel support, escalate to internal teams, and guide clients to success resources while collaborating across regions and working weekends.

Lead enterprise data architecture and cloud data platform strategy (Snowflake, Databricks). Design integrations, APIs, ETL/ELT and streaming pipelines (Kafka, Flink, Spark). Establish data modeling, governance, quality, observability, and embedding/vector DB infrastructure; support implementations, client engagements, and LLM/RAG-informed retrieval and lineage requirements.