As a Technical Support Specialist, you will provide Tier 2 support for Avaya systems, troubleshoot complex VoIP issues, and document solutions.

Plans, coordinates, and executes remote software upgrades for mission-critical emergency call-handling systems. Collaborates with customers, engineering, vendors, and support teams to validate configurations, troubleshoot issues, maintain platform integrity, and document procedures. The role requires Linux expertise, knowledge of virtualization, telephony, networking, and hardware support, plus strong communication skills for high-stakes customer engagements. Occasional onsite visits in Gatineau, Quebec, may be needed for hardware-related issues.