Serve as first point of contact for subscribers and prospects via phone, email, and written communication. Support subscriber activation, retention, cost recovery, data integrity reporting, SOP maintenance, administrative tasks, cross-department liaison, and special projects while producing reports and presentation materials.

The Senior Business Analyst designs business solutions by gathering stakeholder requirements, collaborating with teams, conducting analysis, and supporting the implementation of products and services.

The Governance Coordinator manages board and community group activities, ensuring compliance with governance policies, coordinating meetings, and administering SharePoint portals while utilizing AI tools to improve operations.