Leads seller experience strategy and a team of Seller Experience Specialists. Owns seller journey processes, service quality, escalations, KPIs, compliance, and operational improvements. Partners with Sales, Operations, Finance, Marketing, and Data teams to align initiatives, improve seller satisfaction, reduce friction, and support revenue growth. Requires people leadership, strategic program ownership, process optimization, data-driven decision-making, stakeholder influence, and Salesforce experience.

Develop, test, and maintain marketplace applications using C#, .NET, Java, React and TypeScript. Write unit tests, participate in code reviews, debug production issues, support level-3 incidents, and collaborate with product and engineering teams. Continuously learn new tools (cloud, containers, AI) and follow engineering standards and automation best practices.

Own the post-contract seller relationship for an assigned market, leading onboarding, serving as the primary lifecycle contact, managing seller health and QBRs, resolving escalations, identifying expansion opportunities, and driving retention through proactive engagement. The role uses Salesforce and market data to improve seller satisfaction, remove operational friction, and support growth. Regular travel to seller visits, regional events, and internal meetings is required.