Top Tech Jobs & Startup Jobs in Toronto

The Business Analyst collects and analyzes data, prepares reports, manages KPI metrics, and ensures data integrity while collaborating on process improvements.

The Small Business Analyst manages delinquent accounts, negotiates with customers for resolution, and analyzes risks while collaborating across departments to improve processes and documentation.

Perform outbound prospecting and outreach to decision-makers, explain Google products, qualify leads, manage pipeline toward deal closure, hit monthly quotas, troubleshoot basic technical issues, and contribute to sales process improvements and team projects.

Lead and manage a customer service team to meet CSAT, Quality, NPS, and operational SLAs. Monitor performance, conduct quality audits, provide coaching and development, manage attendance and leave, escalate disciplinary issues, and collaborate with Quality, Training, and Client teams to close process gaps. Provide regular performance reporting and support team development and calibration activities in a fully onsite environment.

Manage the sales order cycle from input to delivery, provide Level II technical support for platforms (Twilio, MyStore, CCB2B), resolve escalations, create SOPs, support process improvements, audit requests, and train/coach call center staff to ensure smooth order execution and customer satisfaction.

Outbound B2B ads sales role driving lead outreach and meeting bookings for Pinterest advertisers. Use Salesforce and CRM tools to create opportunities, hit KPIs, mentor new hires, and improve lead quality and conversion.

The Quality Analyst will monitor and evaluate processes, ensuring compliance with standards, reporting quality scores, and identifying improvement areas to enhance customer satisfaction.

The Sales Training Manager leads a training team, develops training programs for Google products, ensures service delivery, manages projects, and engages in client meetings. They also oversee training compliance and enhance operational efficiency.

Responsible for generating demand among prospective clients, explaining Google products, and achieving quarterly sales quotas while managing B2B client relationships.

Handle inbound travel reservation calls and emails in French and English, provide accurate itinerary information, sell travel products, research rates and options, process changes/cancellations, meet sales and quality metrics, and track call types and service issues.