Top Tech Jobs & Startup Jobs in Toronto

Provides administrative support for nonprofit grant applications, including maintaining grant calendars, extracting funder requirements, assembling application materials, entering content into portals, proofreading submissions, verifying completeness, executing approved submissions, and logging confirmations. The role requires strong attention to detail, deadline management, data-entry accuracy, and comfort using web portals, cloud databases, and business software. Prior grant-writing experience is not required.

Own the end-to-end customer journey for AgentPro by onboarding clients, leading product enablement, driving feature adoption, monitoring usage and retention metrics, managing renewals, identifying expansion opportunities, resolving escalations, triaging technical issues, and collecting NPS and customer feedback. Coordinate with grant delivery specialists to ensure deadlines, quality standards, service agreements, and grant delivery expectations are met.

Engage inbound nonprofit leads through phone, email, and video; understand their funding needs; conduct discovery; recommend relevant GrantPilot funding opportunities; and support onboarding. The role also involves researching grants, maintaining accurate HubSpot records, building a qualified pipeline, sharing customer insights, and helping establish a scalable sales playbook for an early-stage product.

Own the end-to-end customer journey for AgentPro, including onboarding, product enablement, feature adoption, retention, renewals, expansion, and escalation management. Coordinate with grant delivery specialists to meet deadlines and quality standards, monitor usage and customer health metrics, collect NPS feedback, resolve operational issues, and guide clients toward self-service AI capabilities.

Conduct outbound prospecting to global enterprise businesses, qualify early-stage opportunities, and support strategic account executives. Use GTM tools, automation, research, enrichment, personalization, and sequence testing to improve efficiency. Identify new buyer personas, refine positioning, maintain HubSpot data quality, manage pipeline hygiene, and follow up on events and inbound leads. The role requires curiosity, strong written and phone communication, persistence, disciplined execution, and comfort working without a fixed playbook.

The Customer Success Manager will manage post-launch relationships with enterprise customers, drive adoption and engagement, ensure renewals and upsells, and enhance customer value through collaboration with internal teams.

Lead grant research, write LOIs and applications, review drafts for nonprofits, manage delivery across 10–15 partners, use AI to accelerate quality, and improve grant support processes.