Serve as the single client-facing lead owning end-to-end implementation, stakeholder management, and BAU transition for RegTech SaaS clients. Run workshops, manage project delivery, collaborate with legal/finance/technology teams, perform UAT, and advocate client needs to influence product roadmap while ensuring service quality and retention.

The Senior Customer Success Manager will enhance client relationships, drive product adoption, manage renewals, and ensure customer satisfaction for enterprise financial services clients.