The Quality Assurance Analyst performs manual and automated testing throughout the software development lifecycle. Responsibilities include reviewing requirements, creating test plans and cases, executing functional, integration, regression, end-to-end, and exploratory tests, managing defects, maintaining automation suites, supporting CI/CD integration, and reporting quality metrics. The role also applies AI-assisted testing tools to improve test coverage, identify risks, analyze defects, and enhance QA processes while collaborating with product, development, and support teams.

Manage a portfolio of existing SaaS clients to drive adoption, retention, and expansion. Lead the End Month End program, run QBRs, identify upsell/cross-sell opportunities, manage renewals, track KPIs (NPS, retention, expansion), and collaborate with Product, Support, Implementation, Sales, and Engineering to resolve issues and advocate for clients.