Manage and develop the accounting team, ensure accurate financial records and reconciliations, support audits and regulatory reviews, document policies, drive process improvements, and collaborate cross-functionally on financial and tax matters.

The Lost Pet Recovery Specialist assists customers with inquiries about lost pet recovery services, resolving issues, and providing product information. They handle member accounts and ensure quality service while adhering to policies and regulations.

The Designated Representative oversees Canadian regulatory compliance and licensing for the pet insurance industry, ensuring adherence to laws and collaborating with various departments for operational success. They also manage compliance programs and participate in audits.