Reviews cheque requests, payout calculations, and lender documentation for accuracy and completeness. Prepares cheques, electronic payments, credit card and e-transfer payments, and payment approval information. Reconciles deposit reports with bank deposits, identifies variances, updates disbursement records, and coordinates discrepancy resolution with internal partners. The role requires accounting education or equivalent experience, intermediate Excel skills, strong organization, attention to detail, multitasking, and interpersonal skills.

Lead day-to-day operations for a division, manage multi-level managers, drive productivity and employee engagement, optimize mortgage servicing processes (registration/discharge), collaborate with Sales/Product, and implement digitization, automation and workforce management solutions to improve customer experience and reduce costs.

Lead and deliver strategic, cross-functional programs in Residential Lending Solutions. Own end-to-end program lifecycle, coordinate stakeholders, manage schedules, budgets, risks and benefits, and report progress to leadership. Drive change management, adoption, and value realization while maintaining integrated program plans and strong stakeholder relationships.