Serve as first point of contact for customers, delivering phone and email technical support, troubleshooting issues, educating users on software features, documenting requests, testing updates, and collaborating with development to resolve complex problems and improve the product and support processes.

Lead onboarding and implementation for mid-market and enterprise clients, deliver virtual/in-person training, configure client environments, support data migration, manage project timelines, provide phone/email support, partner internally to resolve issues, and drive long-term product adoption and process improvements.