Top Tech Jobs & Startup Jobs in Toronto

Supervise the Service Centre team to deliver high-quality client and partner support, manage escalations, coach staff, monitor metrics and quality, coordinate with cross-functional teams, optimize staffing and training, and drive continuous improvement.

Lead a small L&D team and design, develop, and deliver advisor-focused curriculum using modern adult learning methods and learning technologies. Own program lifecycle and governance, consult with stakeholders to translate needs into prioritized plans, measure outcomes, and continuously improve learning to boost advisor proficiency, compliance, and client experience.

Perform and manage tax receipt audits, withholding tax remittances and tax slip production to meet CRA/MRQ/IRS deadlines. Monitor regulatory changes (FATCA/CRS), reconcile tax accounts, support audits, resolve escalations, maintain procedures, and collaborate with reconciliation, processing and corporate actions teams to ensure accurate client reporting and regulatory compliance.

Lead design and implementation of enterprise Identity & Access Management: define policies, build and configure platforms (SSO/MFA, IGA, PAM, federation), automate lifecycle and provisioning, run access reviews and recertification, support audits and regulatory compliance, and translate access risk into business-level guidance.

Process and track incoming and outgoing account transfers according to SLAs, monitor transfer inbox/mail, initiate manual and ATON transfers, follow up on statuses, support external institution transfers, file/shred documents, respond to inquiries, cover colleagues, and handle special projects.

Lead design and administration of compensation, recognition, benefits and retirement programs. Manage annual compensation planning, incentive and executive pay processes, vendor relationships, HRIS governance, pay equity/transparency compliance, and enterprise recognition strategy. Provide strategic Total Rewards counsel to leaders and support cross-functional budgeting, analytics, and program documentation.

Administrer et traiter les demandes liées aux régimes enregistrés (REEE, REER, CELI, FRR, CELIAPP), assurer conformité réglementaire et délais, réaliser audits, collaborer avec équipes fiscales et opérationnelles, mettre à jour procédures et soutenir le service à la clientèle.

Process and manage new and fee-based account openings in the Dealer Member space, ensure compliance and accurate documentation, use Laserfiche/OSM/Dataphile, update client data, support fee-based programs, communicate issues, cross-train peers, and contribute to continuous improvement.

Designs, develops and delivers bilingual training for advisor partners, maintaining e-learning and webinar libraries, liaising with SMEs, tracking continuing education credits, and ensuring regulatory and product knowledge is current.

Lead taxation strategy and implementation for mutual funds, oversee distributions and tax filings, support fund events (launches, mergers), monitor tax regulations, provide tax disclosure for regulatory documents, and assist with fund reporting such as financial statements and MRFPs.