Provides empathetic, accurate customer support across chat, email, phone, and social channels. Resolves issues, guides customers on products, uses service platforms, meets response and productivity targets, and identifies recurring friction points. The role requires strong ownership, adaptability, brand representation, and calm judgment while working onsite in the Toronto office.

Deliver end-to-end onboarding, nesting, and ongoing enablement for global Customer Care using AI-enabled tools and LMS. Facilitate ILT/VILT, coach agents, run performance diagnostics, design proficiency-based curricula, iterate content, and partner with QA, Knowledge Management, and LxD. Travel up to 25% to support global cohorts and regional enablement.

Provides French- and English-language customer support through chat, email, phone, and social channels. Resolves issues empathetically, manages interactions end to end, uses service tools efficiently, identifies recurring customer insights, and develops product expertise. The role requires remote-service professionalism, reliable internet, and a dedicated workspace, with on-site work required near Toronto.