Provide brand-aligned customer support across chat, email, phone, and social channels; own interactions end-to-end; resolve issues empathetically; use service platforms and AI-assisted tools; surface recurring friction and product feedback; become a product expert; meet response time, accuracy, and productivity targets.

The Account Executive will manage and grow a portfolio of enterprise clients, driving sales growth and promoting Quince's products through strategic outreach and relationship management.

As a Bilingual Customer Experience Specialist, you'll assist customers via various channels, resolve issues, and provide exceptional service to enhance customer loyalty.