Owns a portfolio of enterprise aviation customers across onboarding, adoption, training, operational reviews, renewals, and expansion. Builds success plans, manages executive relationships, monitors account health, identifies risks and growth opportunities, and partners with Sales, Product, Engineering, and Renewal teams. The role also supports customer advocacy, maintains CRM and success-platform data, delivers training, and represents the company at industry events.

Manage a high-volume portfolio of SMB SaaS accounts through automated onboarding, engagement, support, renewal, and expansion processes. Monitor customer health, usage, and engagement data; handle escalations; troubleshoot product issues; optimize automated journeys and self-service support; and identify renewal, expansion, advocacy, and referral opportunities. Partner with Sales, Product, Marketing, and Support to improve the customer experience.